How to File a Complaint

Filing a complaint against an online casino is a serious and difficult process. As such, it may be discarded or even reach serious legal consequences - the process is very bureaucratic, as with most complaints filed against businesses. The following steps will help you understand whether or not your complaint is indeed legitimate, and how to go about filing a complaint in the case that it is.

By Bernard J | Online Casino

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Casino, Privacy, Law

Topics Addressed

Finding the authorities
Verifying what is and isn't a legitimate complaint
Obtaining a complaint form
Filling in the complain form
Receiving a reply

Previously Required Knowledge

To save you the time and effort of complaining about something illegitimate, it would be very helpful to read the online casino in question's terms and conditions, and privacy statement.

Instructions

Step One

Find the authorities
All filed complaints are done so through an authoritative institution or system relating to the area one wishes to complain about. With regards to an online casino, such institutions could include a body handling the gambling Act of your area, a gambling regulation council, or a general businesses regulation council or board. Because this differs between different cities, countries, and states, this will require you finding them on your own. You may do so by searching the internet, or alternatively by asking your lawyer.

Step Two

Verify that you have a legitimate complaint
In nearly all cases, the body that handles online casino complaints will have a website in which you may read what is considered a legal and legitimate complaint, and how to proceed with filing a complaint formally. If it is unspecified, it might help to access some local online casino chat rooms and speak with others who have either been through the process or know something of assistance, or simply speak with your lawyer.

Step Three

Obtain a complaint form
If you wish to proceed with your complaint, you may obtain a complaint form via the website of the body handling the complaints, by contacting their office, or by contacting a lawyer to obtain one for you.

Step Four

Fill out your form
Aside from general information which the form itself will outline if you are required to fill in, try to include all relevant information; dates, times, the nature of the matter, names, and anything else you se fit as relevant to the complaint.

Step Five

Send your complaint form to the authority
Send the complaint form with all appropriate documents and information to the specified address on the form itself.

Tips & Warnings

It may take several weeks, or even months, before you receive a reply regarding your complaint, if at all. This will depend on the authority through which you are filing the complaint. If it is legitimate and supported, you will be notified on how to proceed with the matter and what processes will follow. If not, you will be advised to disregard it.