Online Casino Leaves Canada Behind

In a time when Canadian players are still trying to work out why they have been banned by another leading Internet gambling group, this additional announcement was made.

When the Canadian ban surfaced on an affiliate website, an affiliate manager from one of the popular sites stated, Yes, it is true... casinos will no longer accept Canadian players. This does not affect US players in the slightest; however, we have been informed that we can no longer take players residing in Canada. The back out from Canada came in an unprofessional response to rumors that it was withdrawing from Canada instead of responding through a proper communications plan to inform all players concerned.

The properties involved in the withdrawals, which were spun off after the UIGEA, or Unlawful Internet Gambling Enforcement Act, are all long established and powered by in-house technology. On such an important issue as locking out Canadian players, the process should be better organized and integrated, with emails first going to players and affiliates, then supported by clear website notices, properly briefed CSRs and finally public statements explaining the decision to the community. This is a more professional and proper way to back out of a major online gambling market.