Support Glossary

A customer service email address used to correspond with a customer support team regarding queries, problems or requests.

A fax number used to fax details of questions, problems or requests to customer support agents.

An instant messaging service allowing real time, online communication with customer support agents regarding queries, problems or requests.

A chat forum moderated by customer support staff, where users can post questions, problems, etc., and receive answers to their queries.

A helpdesk telephone line used to speak directly to customer support agents who handle questions, problems or requests.