EU Online Dispute Resolution

The EU Online Dispute Resolution is the first line of defense for unsatisfied European online gamblers playing in European based online gambling sites.

The EU Online Dispute Resolution (ODR) was launched in February 2016 and it is aimed at helping unsatisfied European casino players. Gamblers are the main beneficiaries of this new service as many online casinos operating in the EU refer players there in cases of unresolved disputes. Casino player complaints and sports betting punter complaints will be handled promptly for the benefit of both parties involved.

In selected countries it is possible for traders to make complaints about the service for goods purchased online, with a neutral third party solving the dispute. In order to make the process as transparent as possible, the EU Online Dispute Resolution has checked all the resolution bodies listed on the website, to make sure they meet the highest security standards.

A Godsend for Online Casino Players

Finding a trustworthy Internet casino is complicated by what players refer to as the paradox of choice, since there are so many online operators. Even those who undertake research and make an educated decision could at some point run into a situation in which the EU Online Dispute Resolution could help. Bingo player complaints and poker player complaints are also likely to find a solution regarded by both parties as acceptable

It acts as an early line of defense for those who are not satisfied with the official answer or in those cases where online casinos failed to solve their complaints. Only players who reside in Europe and play at EU-based casinos can register complaints about online casinos / online sportsbooks / bookmakers / poker rooms / bingo rooms and any other online gambling sites.

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