Casino Makes Multi-Million Dollar Mistake

Published December 3, 2008 by OCR Editor

Casino Makes Multi-Million Dollar Mistake

Mailing error sees Hollywood Casino send $500 slot-machine playing credits to 55,000 customers.

A Pennsylvania casino could lose up to $7 million after it mistakenly mailed an offer of $500 in slot-machine playing credits to 55,000 customers.

Hollywood Casino, situated at the Penn National Race Course in Grantville, Pennsylvania, announced Monday it would partially honor the mistaken offer. The mistake had already been reported by local broadcaster WGAL-TV.

The mailing offered $100 a week in free credits from December 1 through to January 4, plus two free visits to the casino's buffet, said a Penn National spokesperson. The casino has said it will honor one $100 credit for each mistaken recipient, as well as the two buffet passes, if they are redeemed by Christmas Day on December 25.

The offer was only supposed to have been received by the casino's 1,000 most active customers, but the mistake was made with the direct mailing business used by the casino.

If all 55,000 customers claim their one week of credit and the buffet voucher, the casino will lose around $7 million, a big improvement on the $29 million the casino stood to lose if it honored the entire mistaken offer of five weekly $100 credits.

The Pennsylvania Gaming Control Board said Penn National notified it of the error on Saturday, and that its investigators would also look into whether the casino breached any regulations in its handling of the matter.

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