Thank you for your response. I completely understand that these requirements need to be met. However, my complaint is as follows:
1. There was no communication with me about why my requests had been cancelled every time. I had to enquire on live chat for information and it was only until the last cancellation that the voucher was even mentioned. If I had received an email about the requirement within the 3-5 day timeframe from your accounting department I would have sent it through and all of this could have been finalised the first time around.
2. Why was this not a requirement when I had my previous withdrawal into my ecoPayz acccount a week or two earlier? That withdrawal went without any hassles.
2. The timeframe is 3-5 business days. My review is held strictly until the 5th business day. The email I last received from accounting when I asked that it now be dealt with asap had advised that my withdrawal will be reviewed only on the 5th day.
3. There was never any communication sent to me about what the reasons were for any of my withdrawal requests being cancelled or even that it was cancelled. I only happened to find out it was cancelled by logging into my account and seeing the money back in my gaming account.
This is all very bad customer service. We are now in day 4 of the 3-5 day review and I, since you accept that you now have all the correct documentation, I trust that there will be no more problems with my withdrawal?
Intertops Poker’s popular Football Frenzy poker tournaments series is back. Players can get in the groove with the Thursday Night Football $600 GTD and on Sundays earn bounty during the $400 GTD Bounty Run Final. Monday nights, the guaranteed prize pool is $1200. Buy-ins are from $8 to $16 for the Finals and $1.10 or less for game day satellites.
The new weekly tournaments combine the excitement of NFL football with the thrill poker. On Thursdays, satellites for the $600 GTD TNF Final start with a free roll at 10 am Eastern. $400 GTD Game Day Bounty Run tournaments pay $4 for every opponent eliminated. Three $.55 satellites award tickets to the Final every Sunday night. Monday is a big night on the field and at the poker tables with a $1200 guaranteed prize pool for the Monday Night Football Final.
“Whether there’s fans in the stands or not, we’re excited to have NFL football back,” said Intertops Poker’s manager. “But we still want to play poker, ya?!”
“Warm up with a freeroll on Thursdays. On Sundays, kick out your opponents like the big guys on the field and cash in while your team is upsetting its rivals! Then, win your way to the big Monday night game in one of the cheap satellites held through the day.”
FOOTBALL FRENZY TOURNAMENT SCHEDULE
THURSDAY NIGHT FOOTBALL SERIES
TNF – Freeroll Satellites
1 ticket to final guaranteed!
Thursdays at 10:05 am Eastern (CEST: 4:05 pm)
Late reg: 10min
TNF - $.55 Satellites
1 ticket to final guaranteed
Thursdays at 2:05 pm & 5:05 pm Eastern (CEST: 10:05 pm)
Late reg: 60min.
TNF - $600 GTD Final
Thursdays at 7:00 pm Eastern, (CEST: Fridays at 1:05 am)
Buy-in + fee: $8+$0.80
GAME DAY BOUNTY RUN
Sundays at 10 am, 12 pm, 2 pm Eastern (CEST: 4 pm, 6 pm, 8 pm)
Buy-in: $0.55, late reg: 60 min.
$400 GTD Final
Sundays at 4 pm Eastern (CEST: 10 pm)
Buy-in + fee: $10+$1
MONDAY NIGHT FOOTBALL – THE BIG SHOWDOWN
Mondays at 11:05 am, 2:05 pm, 5:05 pm Eastern (CEST: 5:05 pm / 8:05 pm / 11:05 pm)
Buy-in $1.10 and less
Late reg: 60 min.
MNF - $1200 GTD Final
Mondays at 7:00 pm Eastern (CEST: Tuesdays at 1 am)
Buy-in + fee: $16+$1.60
All games are No Limit Texas Hold’em. Starting stack is 2000 chips and blinds are ten minutes.
Intertops Poker is the main poker room on the Horizon Poker Network and attracts all kinds of players from all over the world. For every hand they’re dealt, they earn Gold Chips that can be converted to cash. New players get an up to $1000 Welcome Bonus that includes free spins on slots in the Casino Games section.
Intertops Casino Red has just unveiled an enchanting new Halloween slot game. The new Witchy Wins from Realtime Gaming has RTG’s new Wild Reels and Morphing Multiplying Wilds features. Until Halloween, depositing players can get 50 free spins on the spellbinding new game and get up to $3000 in bonus cash to take it for a spin.
Witchy Wins’ Wild symbol is a bubbling Cauldron. It can randomly morph into a Golden Cauldron and become a Multiplying Wild that multiplies wins up to 4X.
Scatters trigger up to 50 free spins with the new Wild Reels feature. During free spins, one entire reel is always Wild.
The up to $3000 Introductory Bonus for this game is double the usual offer, giving twice as much bonus cash to get to know the new game.
“I don’t know what came over me when I doubled the bonus this time,” laughed Intertops Casino’s manager. “It’s like I was under a spell!”
WITCHY WINS -- INTRODUCTORY BONUS
150% Deposit Bonus up to $3000
Includes 50 spins on new Witchy Wins
Min. deposit just $20
Available until October 31, 2020
Witchy Wins joins Intertops Casino’s growing collection of bewitching games perfect for Halloween including Count Spectacular, Halloween Treasures and the sexy Winnie and Wanda Witch in Bubble Bubble and Bubble Bubble 2.
Intertops Casino’s $120,000 Time Travel Bonus Contest continues until October 5th. Frequent players compete with each other for the top bonuses. Every week, 300 win up to $500 each. A final draw will award a $1000 cash prize.
Intertops Casino Red has been entertaining players for over twenty years and is the world’s most trusted online casino brand.
Thank you for reaching out to us!
Kindly note that as per our Banking Page, if we require additional verification, we may ask for the following:
• Credit/Debit Card Vouchers of all cards used in the past six (6) months;
• Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet;
At the time of review of your initial withdrawal request, we were missing both the voucher and the bank statement. During the review of your second withdrawal request, we had received the bank letter however we had not received the voucher.
At the moment we confirm that we have received and approved both the bank letter as well as the voucher and your withdrawal request is currently pending review. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days).
Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.