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Hi. Thank you for your response.  I completely understand that these requirements need to be met.  However, my complaint is as follows: 1.  There was no communication with me about why my requests had been cancelled every time.  I had to enquire on live chat for information and it was only until the last cancellation that the voucher was even mentioned.  If I had received an email about the requirement within the 3-5 day timeframe from your accounting department I would have sent it through and all of this could have been finalised the first time around. 2.  Why was this not a requirement when I had my previous withdrawal into my ecoPayz acccount a week or two earlier?  That withdrawal went without any hassles. 2.  The timeframe is 3-5 business days.  My review is held strictly until the 5th business day.  The email I last received from accounting when I asked that it now be dealt with asap had advised that my withdrawal will be reviewed only on the 5th day.   3.  There was never any communication sent to me about what the reasons were for any of my withdrawal requests being cancelled or even that it was cancelled.  I only happened to find out it was cancelled by logging into my account and seeing the money back in my gaming account.   This is all very bad customer service.  We are now in day 4 of the 3-5 day review and I, since you accept that you now have all the correct documentation, I trust that there will be no more problems with my withdrawal? Thank you. Maryna    

Thank you Tangiers casino representative for the answer. We'll wait for the player to respond.   OCR Moderator 

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Hello, Thank you for reaching out to us! Kindly note that as per our Banking Page, if we require additional verification, we may ask for the following: • Credit/Debit Card Vouchers of all cards used in the past six (6) months; • Proof of ownership of payment method - depending on the method used, this may include a copy of a recent bank statement or a screenshot of the e-wallet; At the time of review of your initial withdrawal request, we were missing both the voucher and the bank statement. During the review of your second withdrawal request, we had received the bank letter however we had not received the voucher. At the moment we confirm that we have received and approved both the bank letter as well as the voucher and your withdrawal request is currently pending review. We aim to review all withdrawal requests within 72 hours from the moment the customer has placed a withdrawal request on the Account. However, withdrawal timeframes are dependent on the verification status of the customer. As part of our requirements we must collect documentary evidence of customer’s identity and this can affect the timeframes of withdrawal review (up to 5 business days). Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7. Kind regards, Tangiers Casino