Demand for eCOGRA Mediation Services

Published January 22, 2010 by OCR Editor

Demand for eCOGRA Mediation Services

Organization rules in favor of player 48% of the time in 2010.

eCOGRA, the e-Commerce Online Gambling Regulation and Assurance organization, recorded a 10% increase in demand for mediation services from players in 2009, the company reports.

The independent standards authority received a total of 826 disputes to mediate via its online player facility, including 83 disputes from non-eCOGRA operators.

Overall, the company appeared to handle disputes fairly - of 628 issues by its Fair Gaming Advocate Tex Rees, 48% of those disputes were settled in favor of the player. The other disputes were deemed invalid because they were anonymous, non-specific or abusive.

"The average number of valid disputes handled per week was 12.07, slightly up on the 2008 number of 10.6%," Rees said. "Taken over a total of 141 ‘Safe and Fair' seal websites, that amounts to an average of 0.37 issues per site per month, a minute increase over the 2008 number of 0.36."

Cash-ins provided the most cause for dispute, figuring in 46% of the submissions, ahead of bonus related, 22%, locked account, 19%, and another 13% related to responsible gambling, queries on sports betting, software enquiries and spam.

Online Casino Reports proudly stands alongside eCOGRA abiding for safe, certified and fair gaming.

See also

eCogra Celebrates Its Tenth Annivesary

eCOGRA Approves of Forums


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