Free Online Gambling Dispute Mediation for UK PlayersPublished March 22, 2015 by Arthur M
The independent eCOGRA agency has been approved by the UK Gambling Commission to provide a dispute resolution service for British players.
Online gambling operators who provide their services to UK players can now sign up to the eCOGRA dispute resolution facility which will provide free and independent help for both the operator and players to resolve issues.
About the Service
eCOGRA is a London-based independent agency that oversees the standards and practices of gambling companies in the UK. They have now been authorised by the UK Gambling commission to provide an Alternative Dispute Resolution (ADR), service between players and the many online gambling companies that have acquired a UK license.
Should a player or operator not be able to resolve an issue themselves, eCORGA can now be approached for fast and free mediation between the parties. Accessed by the eCOGRA website, the service is headed by an experienced Clear ADR Accredited Civil and Commercial Mediator, Tex Rees.
Rees and his team have helped resolve some 8,000 disputes between sites registered with the Safe and Fair seal from eCOGRA and their players, and has said of the new service ''We've included ADR in our service offering as we know how important it is to players to have an impartial mediator handling their issues with operators. From an operator perspective it is equally important that our clients can come to us for a full suite of services involving independent third parties as required by UKGC regulations.''
By using advanced software to assist in the resolution of disputes, the highly experienced team at eCOGRA aim to have issues resolved within 3 days.
The agency has been operating for around 12 years and helps operators, regulators and players alike. They test games, audit security procedures and help to establish best practice standards which have been adopted in a number of countries.
In 2014, new legislation required any online gambling operator accepting UK customers to hold a UK license, and to date, some 246 of the biggest sites that have obtained a license have also signed up to eCOGRA and their ADR service.