The European Online Dispute Resolution Is Now Available to EU-Based Players

Published March 2, 2016 by Florin P

The European Online Dispute Resolution Is Now Available to EU-Based Players

The European Online Dispute Resolution platform went live in mid-February, catering to EU-based consumers and players for any unresolved complaints including those having to do with EU online gambling sites.

Online gamblers residing in the European Union and playing at EU-based casinos were thrilled to hear that the European Online Dispute Resolution platform is operational. Starting on February 15, 2016, the ODR will be catering for EU-based players who play at EU-based brands.

The ODR Platform Now up and Running

The UK gambling commission advised online businesses to provide signposts to the European Online Dispute Resolution platform starting from February 15. The original launch date was delayed from January 9, and now after a delay the service is up and running.

Online gambling sites are also supposed to inform members of ODR's existence and the possibility of using the service to resolve any disputes. The local ADR provider can be a more convenient alternative for consumers who reside in the same EU member state, but it still refreshing to have the European Online Dispute Resolution.

An Important Milestone for Online Gambling

The European Online Dispute Resolution platform was aimed at helping consumers, but will also benefit law-abiding players at online casinos and similar gambling sites. Brands can use the opportunity to showcase their willingness to run a transparent business and will proudly display the ODR sign on the website.

The implementation of the EU Directive on Alternative Dispute Resolution will bolster the clients’ confidence, but most disputes will be solved directly by the casino. In the worst-case scenario, players will be able to use the ODR platform to file, handle and respond to disputes with a neutral third-party.

Reference Point for Brands Catering to EU players

Several leading brands such as 10Bet Casino, 888 Casino, bgo Casino, William Hill Casino, Gala Casino refer players to ODR for any unresolved complaints, as well as other EU brands which must do so according to EU standards. The European Online Dispute Resolution is supposed to act as a solution of last resort, when the treatment by the casino is non-satisfactory.

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