Best Online Casino Customer Service

Customer service is the key to customer satisfaction, and to online casinos excellence. Sure, the casino should have a good reputation, and it doesn't hurt to offer a Welcome Bonus or Loyalty Program to players. But before sign up, during play, and after the fact - customer service is instrumental for any product.

Availability: multiple - and easily accessible - means of contact are a big plus.

Professionalism: customer service can help in a number of ways: technical problems can be resolved; payment confusions can be sorted out; a forgotten password can be retrieved; complicated bonus terms and conditions can be clarified.

Timeliness: Doing so in a timely manner is elementary.

In preparing this article we have contacted, tested, inquired about and evaluated the customer service at several online casinos. Our conclusion is as interesting as the data: online casinos offer more means of contact, more languages supported, round the clock availability and timely resolution of issues.

The data below might change your perception of online casinos, for the better.

Email and telephone are still the most obvious means of contact, and certainly suffice. Oftentimes you would find a fax number listed too, though that is not a modern means of contact, nor does it rank high in popularity.

Online casinos have been quick and wise to add truly modern means of contact, such as Live Chat. Customers can pop a chat box on their screen even before they sign up to the casino, and throughout their stay at the casino.

We wish to point out Golden Palace Casino's additional options; they take the extra step with a toll free phone number and a call-back service, where players leave their number and the customer service representative calls them back. At All Slots Mobile, mobile players have a call back request, which only makes sense as they are using their phone as it is.

Chat, phone and emails are the three most popular means of contact these days at online casinos. Our survey has the three almost even in how often they are used by casino players, with a slight edge to live chat.

Of these, Jackpot City Casino's chat is quick to reply and works without a fault.

Do you play during office hours? Surely not. One of the biggest challenges for the online casinos is to answer their phone - or email or chat - all day and night long. 7Red, Gaming Club, Omni Casino and Golden Palace are all there for you - any time.

One of the biggest changes that online casinos have undergone is recent years is the global expansion and growing popularity across Europe and beyond. These changes have been demanding on customer service desks specifically, with the need to speak a number of languages, not only English.

7Red Casino's customer service fields queries from English, French, Norwegian, Swedish, Finnish, German, Greek speakers, and other casinos are looking to expand their support to reach such variety.

Life is often made much simpler - for the players as well as for the casinos - with a dedicated FAQ page - Frequently Asked Questions. A thorough list of question, clear answers, and regular updates based on recurring issues is key to satisfactory FAQ pages such as the one at Omni Casino.

Normal reply time for queries is within 24 hours, with some casinos (7Red) promising near-instant responses, and others (All Slots) qualify financial issues take up to 48 hours.

This is where it gets really interesting: What are the most popular issues on players' minds?

The off the hand answer almost across the board is Bonuses and Promotions. The forgotten password is a close second. Many players ask for help updating their credit card details and other financial documents, while asking for free chips is not unheard of.

A growing number of banks, under local regulations, are introducing restrictions on use of credit cards that cause trouble for players funding their accounts. The Swiss Casino customer service, for example, is trained to provide up-to-date information on APMs (alternative payment methods) based on each and every need, i.e availability, funding options, transaction fees, etc.