Online Casino Forums: Busy with BanterPublished September 26, 2009 by OCR Editor
Online forums are the punters favorites.
What do punters like almost as much as the thrill of a bet? The answer is talking about it!
The popularity of online casino chat rooms and forums is testament to the desire of gamblers to talk to like-minded people. But what exactly are they talking about?
Trawling through various industry forums, most have strikingly similar areas of discussion.
- Many use forums to find out about online casinos, asking members about their experiences, including the payment timescales or any free casino bonuses.
- Others use the game-specific threads within forums to discuss the tips and strategies for particular games, hoping to glean a snippet or two of useful advice.
- Some post up their frustrations after a fruitless day or, conversely, to celebrate their success.
Similarity between discussion topics was not the only thing various forums had in common: it's evident that participants enjoy being part of an online community and many form online friendships; the banter was flowing in many of the posts, including in-jokes and the odd rude, lewd comment.
One forum held a poll, asking how punters gained the trust of new sites. Ahead of licensing, software and past history, the biggest single influence on whether a player trusted a new casino or not was the opinion of other players.
Serving a Dual Purpose
Not only do forums provide a valuable outlet for members to obtain information, advice and friendship but they also serve as a sounding board to the industry itself - reflecting the things that drive their customer base to exalt or despair.
Most online casinos utilize forums in one way or another, perhaps posting up comments, questions or polls to gauge players' opinions. This useful interaction can only support casinos to continuously improve and respond to customer feedback.
So, three cheers for online casino forums and chat rooms - they serve a dual purpose in keeping both the casino and players informed and happy.