Guide to Finding an Online Casino in Your LanguagePublished October 16, 2014 by Brett C
Just because the casino is offered in your language, doesn't mean the downloadable version, mobile, and customer support will also be in your language. Learn what to look for with our useful guide.
There are many important factors to consider when choosing an online casino, but one that is frequently overlooked is supported languages. Because online casinos are usually available to players in a number of different countries, various languages will be supported by the online casino. Online casino language support is really important as players will not be able to find what they are looking for, or play their favourite games if they cannot understand the language.
This guide is designed to help players find an online casino that best suits their needs in terms of language support.
If the casino's site is in my language, isn't that enough?
Put simply, the answer is No! For example, the casino's website might be offered in Latvian, but when you download the games, they are only available in English. Therefore, it's not enough to just find a casino in your language. You should also consider the gaming platform language, the mobile languages available, and the customer support languages.
When you first check out an online casino, you can see a list of the languages available on the casino's homepage (usually represented with small flag icons.) Online casino's usually offer a large variety of different languages. Players can typically change their language preference to make the entire website easily accessible. The language preference that is chosen on the website will be reflected on all of the casino pages, and in some cases currency information will also change, too.
Can I play the games in my language?
Not always. Every online casino has a software platform which is used to play the games – this platform can be browser-based or it can be downloaded. Players need to keep in mind that the gaming platform at their chosen online casino may not support their preferred language even if that language is supported by the casino website. Many times, the selection of gaming platform languages is different to the selection of languages available on the casino’s website.
It is important to note that this is also true for mobile gaming platforms.
Is the mobile site in my language?
Not always. Most casinos only offer limited languages on their mobile sites. Below we have listed three casinos as examples. Typically, the mobile sites are not available in many languages, so if you are a mobile player and language is important to you, make sure you check this out.
What languages is the customer support available?
Another important area of language support is customer service. If you ever need any assistance, you will need to communicate with a customer support representative. Even if the online casino’s website has your preferred language, it does not mean that customer support will be available in that language. For some players, this is not a problem as they can speak multiple languages but if you only speak one language you will want to find an online casino that provides support in that language.
Examples of Varying Degrees of Language Support
It is quite common for online casinos to have different language preferences for their website, customer support and gaming platforms. Below are some examples of the supported languages at All Slots, All Jackpots and Wild Jack casinos.
All Slots Casino
All Slots Casino's website is available in English, German, French, and Swedish. However, players will be happy to know that the downloadable platform is in additional languages: Spanish, German, English, Swedish, Chinese, Russian, Dutch, Japanese, Portuguese and Italian. The customer support is available in Spanish, Italian, French, Swedish, German and English. If you are a mobile player, the languages available are English, German, and Swedish.
All Jackpots Casino and Wild Jack Casino
Both these casinos only offer their mobile version in English. The customer service is available for both casinos in English, Spanish, Italian, French, Swedish and German. However, if you would like to download the platform, All Jackpots is available in English, German, Dutch, Italian, French and Spanish. Wild Jack Casino's downloadable platform is offered in six languages: English, Swedish, Italian, French, Spanish and German
Recommendations: Prioritize Your Language Needs
Your game play can help you choose an online casino in regards to your language needs. For instance, if you do not play mobile casino games then you can simply find an online casino that offers your preferred language in a downloadable and/or instant play version (depending on your preference). It is also important to choose an online casino that offers customer support in a language you can understand so any problems you face can be resolved.