What to Look for in Casino Customer Support

Published May 27, 2014 by OCR Editor

Find out what factors in customer support you should consider when choosing an online casino.

The online casino industry has been expanding at a rapid pace, and as more and more players seek out this exciting form of entertainment, the number of casinos has grown to meet the demand. One of the marks of an outstanding online casino is the availability of their customer support. Because casino sites are often hosts to players from all over the world, in all different time zones, providing 24-hour customer support is essential, and moreover, it is something that players will look for when choosing an online casino.

Chat With Your Casino on WhatsApp

Platinum Play Casino is a good example of an online casino that pulls out all the stops to ensure that their players have access to customer support whenever they need. Platinum Play offers the following options with which players can contact their customer support team: Live Chat, iMessage, WhatsApp, BBM, Skype, Email and Phone. Moreover, their customer support is available 24 hours a day, seven days a week. There are also personalized call-in numbers for many countries so that players don't have to pay a fortune to call, and support is available in over ten different languages.

Of course, the support staff at any casino must be trained, ready and able to help players with their problems - and to do so quickly and efficiently. Platinum Play's support team undergoes extensive training so that they can deliver the most efficient customer service possible.

So players, here is your checklist when looking for a casino with stellar customer support:

  • Availability
  • Language
  • Efficiency

And because there are so many reputable online casinos to choose from, you don't need to compromise on any one of these things!

Mentioned in this article

See also

Choosing an Online Casino with Excellent Customer Support

Understanding Online Casino Reviews

In-depth: Attentive Customer Service at Online Casinos

Guide to Finding an Online Casino in Your Language

Top Casinos Offer More for Less


Yes! I want to know about exclusive bonuses, promotions, and news.

SUBSCRIBE