Hi Endre,
We received reply from our contact after the complaint was posted here, and they are checking it, we did another followup yesterday and hope to get some feedback from them soon.
Best Regards
OCR Admin
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Hello Endre,
Thank you for contacting OCR and sharing your case. We’re sorry to hear about your experience with Spinit Casino.
We can try to help resolve this issue. Please send us your player ID or account email, and we’ll do our best to connect with the operator’s representative.
For your safety, please do not share any personal player account details publicly in the forum. Instead, send them through our secure contact form here:
https://www.onlinecasinoreports.com/contact-us.php
Best regards,
OCR Team
Dear Casino Regulatory Authority,
I would like to file a formal complaint against Spinit Casino.
As evidenced by the attached screenshots, I won the jackpot on the Wheel of Fortune game three times in December, but I never received the winnings. Since then, the casino has continuously delayed the matter, exchanged numerous emails with me, and repeatedly promised that the issue would be investigated.
According to their statements, the investigation has already been completed and my complaint was rejected on the grounds that there are no missing winnings. However, whenever I try to communicate with them, I receive contradictory responses. Sometimes I am told that my case is still under investigation, while at other times I am informed that the matter has already been closed.
After more than six months, we have been unable to reach any resolution, and not a single one of my three jackpot winnings has been paid out.
I kindly request your assistance in resolving this matter. I have exhausted my patience with the casino and am extremely frustrated by the continuous delays and misleading assurances.
Thank you for your attention to this complaint.
Yours faithfully,
Endre Gerván
https://drive.google.com/drive/folders/1dVo9pIReo9yTKK2XWRk7yHvzfurAHpZh?usp=sharing
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