Empire777 unfair gaming

[joey72]

 

i would like to share the unfair gaming site problems . i have been betting on baccarat and casino holdem on Evolution Gaming at Empire777 operates by Nugget Projects Inc . Throughout the games there is this pop up message "server error 1001" which apperars very often , when this happens wager will be roll back but for casino holdem the ante bet and bonus are forfeited . Just think if you were betting with system for baccarat and the hand which you should have won after losing so many hands and this happen , when there is bonus for holdem and the same error happens .

 

i have attached some screenshots of those games for your reference , and through my reliable source i was informed that this wasn't Evolution Gaming problem . And they also refuse to provide game history or result for those wager that are roll back .Could you please advise ,

 

P.S.

recently i discovered that they are able to edit the betting history , as i mentioned above when the error message appear it roll back my call bet but in the betting history i could still see that i did call but now the same thing happen the betting history is now change to auto fold . Maybe i have been demanding them to pay for my winnings since you can see that i have call for the bet in my betting history. 

i have attached pictures for your reference .

Please beware of this casino 

[joey72]

3 minutes ago, joey72 said:

 

i would like to share the unfair gaming site problems . i have been betting on baccarat and casino holdem on Evolution Gaming at Empire777 operates by Nugget Projects Inc . Throughout the games there is this pop up message "server error 1001" which apperars very often , when this happens wager will be roll back but for casino holdem the ante bet and bonus are forfeited . Just think if you were betting with system for baccarat and the hand which you should have won after losing so many hands and this happen , when there is bonus for holdem and the same error happens .

 

i have attached some screenshots of those games for your reference , and through my reliable source i was informed that this wasn't Evolution Gaming problem . And they also refuse to provide game history or result for those wager that are roll back .Could you please advise ,

 

P.S.

recently i discovered that they are able to edit the betting history , as i mentioned above when the error message appear it roll back my call bet but in the betting history i could still see that i did call but now the same thing happen the betting history is now change to auto fold . Maybe i have been demanding them to pay for my winnings since you can see that i have call for the bet in my betting history. 

i have attached pictures for your reference .

Please beware of this casino 

 

i have also tried to email the provider Evolution Gaming but no response from them .

i will post 1 of my emails to them here .

To: [email protected]

 

 

dear sir  , 

i have been writing in sending emails for your advise but i have not hear from you . recently i realize that operator Empire777 could even change the betting history . i have also attached copies of screenshots for your reference .

if you aren't going to reply me , at least don't allow them to cheat with your software .

 

Previously when i got the error the betting history will show that i call for the bet but now it shows auto fold and in my screenshots you can clearly see my chips on the call bet .

 

Regards

 

Joey

i have also tried to email the provider Evolution Gaming but no response from them .

i will post 1 of my emails to them here .

To: [email protected]

 

 

dear sir  , 

i have been writing in sending emails for your advise but i have not hear from you . recently i realize that operator Empire777 could even change the betting history . i have also attached copies of screenshots for your reference .

if you aren't going to reply me , at least don't allow them to cheat with your software .

 

Previously when i got the error the betting history will show that i call for the bet but now it shows auto fold and in my screenshots you can clearly see my chips on the call bet .

 

Regards

 

Joey

i would also like to share some of my statement to show you how much does this error happens.

[BJman]

Wow this is a serious stuff man

Thank you for  the warning... I hope OCR can help you.

Did you receive any respond from the casino ?

 

 

 

[joey72]

yes the boss actually says if i can't get any satisfactory answer from their customer service then take my business else where . haha . what u think ?

[Admin]

Hi joey72, thank you for the post.

We have contacted Empire777 asking for a response and hope to see it here sooner than later.

We hope this gets resolved professionally and in a prompt manner.

 

[EMPIRE777]

Hi Joey72 (Mr.Tay),

Thank you for letting us know about your recent experience with EMPIRE777.

I sincerely apologize for any inconvenience this issue may have caused you, and appreciate you taking time to share your concerns.

EMPIRE777 goal is to provide reliable product and best service to our customer.

Regarding your raise up about game error issue, those games are actually already refund in your account. And we also issue special bonus as goodwill to gain your satisfaction.

https://www.dropbox.com/s/ns875ut9bmbcfot/joey72.jpg?dl=0

For the game error occur, we already escalate to our IT department and game provider to fix this issue.   

Game history are stored within game provider database, we unable to change any betting history once player place the bet. EMPIRE777 is here to declare that we are strongly emphasis for fair gaming.

Your feedback is very important to us. We appreciate your feedback and will use it to evaluate changes and make improvements in our site.

Please do not hesitate to contact us if we can be of any further assistance. Thank you for choosing EMPIRE777.

All the best.

Thanks.

[joey72]

To: Empire 777

Firstly thanks to OCR , for helping out . I was unable to talk to someone who can be in charge from your casino and finally i can state all my problems and complains here i have sent email to the operating manager and got no reply and your CS manager did reply but things doesn't work out as what she had said . And it's very difficult to get her on line and no phone number is available too .  

Yes but not all are refunded to me yet , i send you all my errors report in one go but you refund me 5-6 games each time. i still have 40 over games issues which is not settled . And i have to go through hell to argue with your CS for those that are claimed . And yet you do not allowed it to be credited to my bank account . Is this call REFUND . You refund to my betting account and i have to wager and win above RM100 before i can withdraw is that fair ? That's my money which is suppose to be return to me .  By the way please explained also why did the decision on call bet during error is now changed to AUTO FOLD instead of CALL . It can be clearly seen that my total amount bet is on the betting history also if it's AUTO FOLD why do u roll back my wagering ???

And I had requested earlier on for those error games betting history and results which are missing from my game history transactions, your CS had failed to produced and keep pushing it to the provider ever since the first error starting January 2016  .  Can you tell me when can i received those history so that i can claimed all .Since January 2016 till now i have had a total of 80 over cases of wager roll back , i have really never had this problem playing in other casino the same game , same provider not even once . 

Therefore please refrain from saying that all had been refunded , i have attached screenshots of those not settled . And i was lucky that i had some games recorded if not i would not have claimed even one game error from you . 

I will post some of the live chat with your CS who argue that the game errors are not claimable etc . on the next post .

 

Thanks

Joey

 

i hereby attached some live chat screenshot with Empire 777 CS on game errors matters . The roll back they mentioned is my call bet amount not the bonus and ante bets .

Edited March 9, 2016 by joey72

[joey72]

To Empire 777

 

Please go and check what is the special bonus about .

It is suppose to be the prize US 50 for the Valentine Promo Games why is it stated as special bonus ???

Great that you remind me of this , the promo game is also actually a scam . All winners updated last minute at closing time . You can ask people to try out the game and see who can hit the score that is on your score board .Closing time 3pm , . At 3.01 pm i am still first but 3.15 pm someone else name appeared for 2 days . When ask you just said that system update a bit slow , when i submit why is it immediately .

 

And so funny that the winner with 5174 with the almost same email as mine is not me ?????

 

Please take a look at the attached screenshoots , why the sudden changed from CALL to AUTO FOLD

Edited March 9, 2016 by joey72

[joey72]

Attached is a list of game errors report provided by Empire 777 .Only settled about 30 cases and the rest the history was not in my data record ..

Hopefully they will show me my history since they mentioned that they strongly emphasis for fair gaming.

Empire 777 please action please not only by words .

With that kind of system error so often i wonder how can you be fair in your games .

[joey72]

16 hours ago, EMPIRE777 said:

Hi Joey72 (Mr.Tay),

 

Thank you for letting us know about your recent experience with EMPIRE777.

I sincerely apologize for any inconvenience this issue may have caused you, and appreciate you taking time to share your concerns.

 

EMPIRE777 goal is to provide reliable product and best service to our customer.

 

 

Regarding your raise up about game error issue, those games are actually already refund in your account. And we also issue special bonus as goodwill to gain your satisfaction.

 

https://www.dropbox.com/s/ns875ut9bmbcfot/joey72.jpg?dl=0

For the game error occur, we already escalate to our IT department and game provider to fix this issue.   

 

 

Game history are stored within game provider database, we unable to change any betting history once player place the bet. EMPIRE777 is here to declare that we are strongly emphasis for fair gaming.

 

 

Your feedback is very important to us. We appreciate your feedback and will use it to evaluate changes and make improvements in our site.

 

Please do not hesitate to contact us if we can be of any further assistance. Thank you for choosing EMPIRE777.

 

All the best.

 

Thanks.

 

By the way i have make some correction to your statement  regarding special bonus . Please see attachment .

[EMPIRE777]

Hi Mr. Tay,

Thanks for your reply. Regarding the issues you have raised with us:

- Refunds: Our customer service staff is checking up on this and they will directly get in touch with you once they have an update.

- Betting history: We are still awaiting a response from our IT provider. We have sent a high priority ticket and are awaiting their response. In the meantime, however, we can assure you that there is no way for anyone in the system to change the bet history of any customer. This is 100% not possible, because there is no such feature in the system provided by our provider.

- Auto-fold: We are in contact with our provider to find out why the auto-fold happened. As soon as we know more from the provider, we will get back to you.

- Also please note that Live Hold'em has 2 wagers per bet, that is how the system works and our supplier has told us that this cannot be changed. So let me explain how it works: The first wager is the ante + bonus. The second wager is call bet. So from the issue you raised up (on Jan 10), the wager rollback that the player gets back is the call amount. Then our CS already created a ticket for the provider, and on Jan 11 the ante + bonus had been refunded to the player account.

Thank you for your continued custom, we are working hard and in collaboration with our providers to have all issues resolved as soon as possible.

Sincerely,

Empire777

 

[joey72]

To: Empire 7

That chat screenshot has got nothing to do with my question to you .  #1.What i am asking is will you provide me the betting history for those wager roll back games  which are missing from my data . When i request it to be mail to me last month your CS told me that your provider has no record on their end. Now you are telling me that you are still waiting for your provider to forward you . So which is which ? #2. And case like the AUTO FOLD how are you going to settle it .?  Pay up or you just take it as it is AUTO FOLD ?  #3. Why all those refund amount cannot be credited to my bank instead i must wager till i hit RM 100 above then i can withdraw ? It's REFUND RITE ? #4 Please correct your statement that said giving SPECIAL BONUS as good will . I have already listed as above . #5 Who actually call the shots in your casino because what your CS agreed or said can be overturn by just saying sorry i am newbie here . So it's very difficult on my side . #6 Regards on the Valentine Promotion Games , you also have not replied .

Also i suggest that since you emphasis on FAIR GAMING , i would suggest that you should stop operating those games till your IT or Provider solve these errors problems because it would never be fair to players if this is going on . I would have to miss the next game due to the error and if it happens to be a BIG bonus winning hand . Do you think is fair ?  For baccarat games if i am betting system the biggest stake i bet on errors is that fair ?  

Partial reason that i am posting here , is to let more players know the situation in your casino before they sign up . Let's be frank i really never had so many disputes with any other casino . Because they stood by their words and they are providing FAIR GAMING and FAIR PROMOTION GAMES .

[joey72]

To: Empire 777

I came across a statement by Evolution Gaming Ltd stating that they would settle issues almost instantly . So i was thinking why you have to take so long just for an answer .

See attached :

[EMPIRE777]

Regarding the screenshot of Evolution - of course they are going to say that, it's good business to say that they have 24/7 support. When they talk about issues being dealt with instantly, this mostly refers to card reading. As you know, at Evolution they scan cards over a reader before turning them over to show the card value. However, due to human error, cards can be misread, resulting in a wrong outcome of the bet. These are the kind of small issues that are solved instantly, like they claim.

However, that does not mean that other, bigger issues can be solved instantly. Regarding the screenshot of betting history, Evolution will not simply provide it for us, as it is confidential on their end. For the auto-fold issue, you will receive the money back into your Empire777 account. The funds still have to hit the wagering requirement, because every time we credit funds to an account, the system automatically tracks the wagers of new funds. If the wagering requirement has not been hit, a withdraw cannot be made. 

As for who calls the shots, that is confidential for obvious reasons. We will not stop operating these games, because you are the only player who has experienced these problems. If many players were experiencing these problems, we would cease to offer the games. However, you seem to be a special case.

If you are missing out on a game, it is most likely due to connection issues on your end. Again, we have never received this complaint from anyone else. And like you said, "let's be frank", you cannot assume you were going win the next hand, the value of the hand plays no role.

We will keep following up with Evolution, so that you may eventually get a satisfactory answer.

Just a quick correction - for the auto-fold, our provider is still waiting on a response from Evolution. However, you have already received all rollbacks in your account. Please check it. 

[joey72]

To: Empire777

Yes rollbacks were returned for callbacks only but what about the first bet on Ante & Bonus there were not returned . And are you telling me that i am not going to get those betting history which is missing from my data ? You are saying that my betting history is confidential at their end ?   And what about the Valentine Games Promo the SPECIAL BONUS in my account were suppose to be my winnings for the Promo if your Casino are really so FAIR you would have produce the video from the winner which you mentioned before instead of issuing me the SPECIAL BONUS . So don't tell me that was of good will .

What you meant by i have already received all rollbacks in my account ? Isn't it suppose to be in my account whenever the error appears ? 

No complaint from anyone else ? So you are telling me that i have been selected to have that system errror thing to happen on me ? Or there is really so little players in your casino so that no one complaint ? I have been playing with others the same game from the same provider Evolution Gaming no such things happened NOT EVEN ONCE but of course it's a different server from yours .

 

.

 

 

Regards

 

Joey

 

[joey72]

Regarding on betting history . 

Let's see  #1 firstly your CS reply that provider do not have record on their end . #2 Then waiting for IT provider . #3 Said Evolution Gaming will not provide my very own betting history .

3 answer in 3 different days . 

Now which is which , shouldn't all betting history also being stored in your own server data base . Since you mentioned that Evolution Gaming Ltd refused to provide my betting history , i am sure you have the reply in black n white . Could you please send me a copy so that i can make a complain to MGA .

Re: Who call the shots ?  Isn't it that a online casino should have a casino manager or operating manager ? And so the name of the in charge is also confidential ???

No wonder last month there is one CS who impersonate as the CS manager that call me up .haha what a management ...

[quinckr]

wow, long story short: this looks like a bad casino to play in! sorry for your experience, joey72

[joey72]

To: Empire 777

 

Your casino is dam dirty , cheating editing betting history . Now i understand why it has been change from call to auto fold . Cos you are using it as an excuse not to refund due to the error . Look at the chips on the table , how is it possible that it's AUTO FOLD . 

 

 

[joey72]

P.S,

I got a reply from Evolution Game telling me that game number 00:10:36 CALLBET decision was CALL BUT CANCELLED .

[joey72]

Although words were given by the Casino CS manager Phoebe Lim that all cases of errors 1001 happens Empire777 will be paying out the winnings to encourage me to continue playing in their casino. But these few days i got a couple of errors which they now refuse to pay out due to the CS manager not being around . Yes she had been away for more than a week already and when ask the CS name BEAR who else is in charge replied CS supervisor ROCK . And it's the same pushing game again , when asked ROCK everything is WAIT , DO NOT KNOW , WAITING REPLY ......ETC .

Something very strange about this Empire 777 , why is it that their provider is HAPPY LUKE CASINO .

Can a casino be a provider to another casino ? 

Anyway thanks to Casino On Line Reports Platform for helping out  , i don't think EMPIRE777 will come out CLEAN N FAIR on those dispute .

Just words of advice for players PLEASE BEWARE . of the 2 casino .

 

Regards

 

Joey 

[EMPIRE777]

Hi Joey,

We have received a reply from Evolution. It's a screenshot but because onlinecasinoreports will not let me upload it here, I uploaded it here. Just click on the magnifying glass so you can see it better. I have also received your game history as an Excel file from Evolution themselves. Please let me know what email address you would like me to send it to. That way you will finally see that nobody can, in fact, change a player's betting history.

So with these replies from Evolution, yes we are coming out 'clean and fair' on the dispute. 

As you can see, errors happen, and if it happens a lot with one live casino provider, why not try a different provider? It is guaranteed that the same errors will not occur with a different provider. It seems your issue is more with Evolution, as your errors happened while using their software. It is important to remember that they are the provider, we are merely the medium through which you can play their games. This error seems to be something they need to fix on their end. They have acknowledged this and have said that they are working on fixing them.

Regards,

Empire777

[georgie]

Amazing post ! good to know this stuff may happens.. 

[joey72]

To : Empire 777 

What do you mean by coming out fair and clean on the dispute ???  your casino is definitely dirty and unclean on the dispute . You mentioned that your provider Evo have acknowledge that the error is something they need to fix on their end and they are working on it now . So provider error is not your problem and that's what you trying to say rite?

PROVIDER ERROR IS PLAYERS LOST . NO REFUND AND PAYOUT ON WINNING HANDS . THAT'S HOW EMPIRE 777 CASINO SCAMS THEIR PLAYERS . SO WATCH OUT GUYS FOR THIS EMPIRE 777 CASINO (PREVIOUS NAME 668DG) . ALSO BEWARE OF HAPPY LUKE CASINO AS THEY MENTIONED THAT THEY ARE EMPIRE 777 PROVIDER .

 

 

[joey72]

To EMPIRE777,

 

(1) Regarding the screenshot that you had uploaded, the reply from Evolution does not correspond with my questions regarding the Auto Fold issue.

Here's what Evolution replied according to the screenshot:

"In regards to the screenshots you have provided us with: in case player had Auto fold applied to his hand in the game, he still will able to see Call bet valued 0.00 in his activity. As it can be seen from screenshot you have attached it is mentioned in game details that there were an Auto Fold on user's hand.".

Kindly refer to the attach screenshots link below which I had labelled in red, that way you may finally see and understand why Evolution reply doesn't correspond.

ERROR_GAME

GAME_HISTORY

In case you still do not understand, you may want to refer to the additional link below that I've attached for you to have an even clearer pic on the Auto Fold issue.

AUTOFOLD_ERROR

(2) Player's betting history decision changes from CALL to AUTO FOLD for the same type of error games. Kindly refer to the attach screenshots of the two games below which have the SAME ERROR situation and compare the game history result of the two games. Perhaps Empire777 won't be able to edit or change the game history details but whether or not Empire777 is able to change or edit the setting of the games then that's a different type of saying. That might be the reason for the recent changes on the Decision column in the game history.

GameError1

GameError2

GameHistory_DecisionError

(3) As per your request, I had already informed Empire777's CS the email address to send to on the 1st of April 2016, but till now I have yet to receive the game history from Empire777. Kindly send me the game history asap that you received from Evolution. Thanks!

(4) What do you mean by "coming out 'clean and fair' on the dispute"?

How do those replies from Evolution which doesn't correspond with the Auto Fold issue makes Empire777 coming out 'clean and fair' on the dispute?

(5) Regarding your question on "why not try a different provider?". For your information, I had never encountered such errors before when I'm playing the same Evolution games in another online casino. However, playing Evolution games in Empire777 seems to be the only one and special online casino that I am experiencing such error with.

(6) By the way, just to reply your previous message on "Again, we have never received this complaint from anyone else.". I had uploaded a screenshot link below for your reference, probably these screenshots may explain why Empire777 had never received such complaint from any other players.

CasinoHoldem_01

Baccarat_Table01

Baccarat_Table02

Baccarat_Table03

 

Screenshots from another date: 

CasinoHoldem

Baccarat_Table01

Baccarat_TableA

Baccarat_TableB

 

Regards,  

Joey 

Edited April 6, 2016 by joey72

[joey72]

LOL!!! I had just received a phone call from Empire777's CS 5mins ago that they had decided to block my account with them. That's what happen when whoever discovered some dirty little secret of a casino. LOL!!!