24bettle casino full deception 24Bettle Casino full deception I can not pass verification [RESOLVED]

[kadrus2002]

I have not been able to pass the verification for a week and sent them all the documents, but they say that there is no address on my bank statement but it is there. highlighted by a red arrow. they do everything not to pay

 

could not load the evidence here. if that can send the administration to the post office

[Admin]

Hello kadrus2002, 

Thank you for reporting this issue. We're sorry to hear about your experience with 24Battle Casino.  

We can try and help getting the operator respond and hopefully a solution. 

In order to forward your post to the casino please post your player ID or send your player ID and other related evidence to [email protected]  . 

OCR Moderator 

[kadrus2002]

33 minutes ago, Admin said:

Hello kadrus2002, 

Thank you for reporting this issue. We're sorry to hear about your experience with 24Battle Casino.  

We can try and help getting the operator respond and hopefully a solution. 

In order to forward your post to the casino please post your player ID or send your player ID and other related evidence to [email protected]  . 

OCR Moderator 

sent you everything in the mail

Edited April 28, 2019 by kadrus2002

[Admin]

Thank you for sending. 

We'll keep updating here.

OCR Moderator

[kadrus2002]

I received a letter that I was verified. I will write in the subject as withdraw

if you can lead me to the Neteller from which I made the Deposit. I just read the complaints you you have to order a prophetic display for 30-60 days. all the time problems with these Bank withdrawals you have. I wouldn't want to wait many weeks for a payout from a casino with an MGA license

[kadrus2002]

yesterday I received a letter about my verification. but I've seen a lot of complaints that they're delaying payments to the Bank account. I made a Deposit with Neteller and would be happy to receive a payout on it. I would appreciate your help. my mail

asked to help you with withdrawal to Neteller

[Admin]

5 minutes ago, kadrus2002 said:

yesterday I received a letter about my verification. but I've seen a lot of complaints that they're delaying payments to the Bank account. I made a Deposit with Neteller and would be happy to receive a payout on it. I would appreciate your help. my mail

asked to help you with withdrawal to Neteller

 

Thank you for updating the status. 

We'll send another request with the operator about the washout for NETeller, however please note that if the casino T&C state that cashouts are only via wire there is not much we can do. 

OCR Moderator

[kadrus2002]

4 minutes ago, Admin said:

 

Thank you for updating the status. 

We'll send another request with the operator about the washout for NETeller, however please note that if the casino T&C state that cashouts are only via wire there is not much we can do. 

OCR Moderator

on askgamblers it is indicated that the withdraw is available to Neteller

[OCRmoderator]

On 4/30/2019 at 5:26 PM, kadrus2002 said:

on askgamblers it is indicated that the withdraw is available to Neteller

 

We still haven't receive any reply regarding Neteller, we've sent another reminder, we'll update as soon as the operator will respond.

[Admin]

Hello, 

We sent today another last reminder to the operator with hopes that he'll respond and solve this issue. 

 

OCR Moderator

[CondorGaming]

Dear Moderator and Player,

The customer has provided documents on the 20th of April 2019. For verification purposes, we require a passport/ID which has to be up to date, address proof (utility bill) showing address, players name and date, proof of deposit and a bank statement showing address, players name and IBAN. All of these document must not be older than 2 months and officially translated since customer's documents are issued in non-standardized letters. The documents the player has provided us with on his first attempts did not meet these criteria. 

 

He has sent in an outdated bank statement, a statement without address and statements without IBAN all of which were not notarized. 

He has not provided proof of deposit - he used Neteller method to make his deposit on 19th of April but provided a screenshot where a deposit to a casino is visible on 23.11.2018 which is not a deposit to our site and cannot be accepted. Taking into consideration that he stated that his preferred payout method this document was a must have for his verification.

The address verification document and passport he has sent are in Russian and not understandable.  

 

As per our terms and conditions, Condor Group has the right, at its sole discretion and at all times, to request documents necessary to verify the identity of the Account holder. We allow him to provide us with the requested documents within a reasonable time frame not exceeding thirty (30) days from the date of our request to complete the verification of his account.  We have requested from him to provide the correct documents many times on 20th, 21st, 22nd, 23rd and 24th of April. On the 28th of April, he finally managed to provide all required documents and they were approved by our legal department the next day. 

 

After the verification, his payout of 999 euro has been sent out to him on his Neteller account. He has already confirmed he received this on other forum complaints.

 

In conclusion, this delay that player has mentioned is solely caused on his end and the casino has performed all processes in accordance to our terms and conditions.

Best regards,
24Bettle Casino Support

[Admin]

Thank you CondorGaming for resolving the issue and for your time to come and update the case results also on OCR forum.

OCR Moderator