Still did not get my money from Casino Ventura [NOT RESOLVED]

[Rocketman]

I am more and more surprised. Another site where the casino has such a reputation..Really surprising… because the casino stole my money. So, to start - I had an account at casino Ventura in the end of 2017 (in November to be specific). I won 2 735 EUR.  The casino confiscated my money. They wrote that I made the bet over allowed limit. I checked the gaming history and there was no breach...I wrote that in chat and then, I don't remember for sure how much time passed, around two weeks i think, they came up with another excuse. They said that i was using multiple bonuses and this was against their rules,... Another lie from the casino. They changed their terms after my win… I have a confirmation of this fact from the independent mediation services… Kindly asking the mediation team to look into this very thoroughly!!!!  
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[Admin]

Hello Rocketman, 

Thank you for reporting this issue. We're sorry to hear about your experience and we've forwarded your post to the casino and waiting for response.

Thank you for your patience.

OCR Moderator 

[Admin]

Hello, 

Unfortunately we'er unable to get respond from the operator regarding this case.

The status is changed to Not Resolved. 

We're still looking in to the issue and reviewing the operator and we may also flag this operator as Blacklist in the near future. 

OCR Moderator