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7bitcasino not accepting my withdrawal [NOT RESOLVED]

foretpaulgmj
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foretpaulgmj

Posted
Posted

i got this promo in email from 7bitcasino

I used this promo at 7bitcasino
Rocking news, friend!
This time is serious. No tons of text needed.
Just to convince the Lady Fortuna to be on your side, here is our offer:
100% bonus up to €100 / 1.25 BTC +
200 Free Spins for Aztec Magic Deluxe, Platinum Lightning Deluxe, Book Of Pyramids

Double My Deposit!
This is how it works:

Use the bonus code LAST200 before your deposit
Make a deposit of at least €20 / 0.0025 BTC within 24 hrs
Play & Win, enjoying your favorite slots!
That’s how we roll https://mail.google.com/mail/e/1f918
7BitCasino Team

*Minimum deposit for the offer is 0.0025 BTC, 20 EUR, 20 AUD, 20 CAD, 200 NOK, 1,300.00 RUB, 0.2 ETH, 0.2 BCH, 0.7 LTC, 10,000 DOG, and 20 USDT
**Promo cannot be combined with other bonuses for one deposit.
***Only one offer is available for one client.
****Spins are added in 2 sets, the first set is added in 24 hours after deposit was made.

 

so I made a desposit and after a while of playing, i had about 0.4 btc in balance and showed i met wagering requirement. and I requested withdrawal for 0.38 btc.

this is their response I received

Max Bet Breach 
Nick
Mon, 07/15/19 12:38 am

Dear Friend,

We found out that you have exceeded the maximum bet of 0.003 BTC while playing with the bonus.
Sorry, but due to that we had to correct your balance to the deposit amount. We kindly ask you to observe our Bonus Terms & Conditions and be more attentive next time.
Sorry for any inconvenience caused and hope for understanding.

Best regards,
7BitCasino Support Team

 

it didn't mention anything of this in email, i checked the term on their website where it states

10. When playing with bonus funds, the maximum bet is €5, its equivalent in other currency or 0.003 BTC. This includes double up wagers after the game round has been completed (e.g. wagering winnings from X game round on red/black).

it should mention something like it wont count it towards wagering requirements or bonus voided or something. I just don't think it's valid reason to void winning..

and why do they allow players to make the bet when it should be restricted? it should be easy to disable so that players won't make mistake without knowing. 

because i bet they won't have any problem taking the bet if i didnt win. i am pretty sure they don't return it.

after all we are making deposit to these casinos without requiring any documents to prove us or anything from these casinos and 

not fair for them to just refuse withdrawal.

 

also, their website doesn't offer a way to download transaction history(only last 50 transactions or something) since I didn't remember betting that amount. i got CSV file for my history and out of 7935 transactions, I see 2 transactions with bet amount 0.004BTC playing blackjack. but when i play blackjack, I don't usually change betting amount, because i just click rebet everytime, this one shows after increasing the bet, changing back betting to previous amount of 0.2 right after. but I have no proof of anything, just thought it was strange.

thank you for your help

 

 

                               
72951843 Double Exposure BTC 0.033912 0.035912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:24:46 2019-07-14 16:24:57    
72951856 Double Exposure BTC 0.035912 0.037912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:25:01 2019-07-14 16:25:14    
72951871 Double Exposure BTC 0.037912 0.035912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:25:18 2019-07-14 16:25:29    
72951886 Double Exposure BTC 0.035912 0.037912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:25:32 2019-07-14 16:25:42    
72951895 Double Exposure BTC 0.037912 0.035912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:25:45 2019-07-14 16:25:50    
72951900 Double Exposure BTC 0.035912 0.037912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:25:53 2019-07-14 16:26:00    
72951907 Double Exposure BTC 0.037912 0.035912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:26:04 2019-07-14 16:26:20    
72951927 Double Exposure BTC 0.035912 0.033912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:26:23 2019-07-14 16:26:32    
72951939 Double Exposure BTC 0.033912 0.035912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:26:35 2019-07-14 16:26:41    
72951948 Double Exposure BTC 0.035912 0.033912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:26:46 2019-07-14 16:26:57    
72951961 Double Exposure BTC 0.033912 0.031912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:27:00 2019-07-14 16:27:09    
72951977 Double Exposure BTC 0.031912 0.033912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:27:13 2019-07-14 16:27:23    
72951986 Double Exposure BTC 0.033912 0.035912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:27:28 2019-07-14 16:27:37    
72951997 Double Exposure BTC 0.035912 0.037912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:27:41 2019-07-14 16:27:53    
72952008 Double Exposure BTC 0.037912 0.035912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:27:56 2019-07-14 16:28:05    
72952015 Double Exposure BTC 0.035912 0.033912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:28:08 2019-07-14 16:28:17    
72952027 Double Exposure BTC 0.033912 0.031912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:28:21 2019-07-14 16:28:32    
72952044 Double Exposure BTC 0.031912 0.029912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:28:35 2019-07-14 16:28:44    
72952056 Double Exposure BTC 0.029912 0.031912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:28:47 2019-07-14 16:28:58    
72952071 Double Exposure BTC 0.031912 0.027912 0.004 0 0.004
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:29:02 2019-07-14 16:29:14    
72952079 Double Exposure BTC 0.027912 0.029912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:29:18 2019-07-14 16:29:27    
72952085 Double Exposure BTC 0.029912 0.027912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:29:31 2019-07-14 16:29:41    
72952091 Double Exposure BTC 0.027912 0.029912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:29:44 2019-07-14 16:29:53    
72952097 Double Exposure BTC 0.029912 0.027912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:29:57 2019-07-14 16:30:04    
72952102 Double Exposure BTC 0.027912 0.029912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:30:07 2019-07-14 16:30:17    
72952108 Double Exposure BTC 0.029912 0.027912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:30:21 2019-07-14 16:30:28    
72952120 Double Exposure BTC 0.027912 0.025912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:30:31 2019-07-14 16:30:40    
72952129 Double Exposure BTC 0.025912 0.027912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:30:44 2019-07-14 16:30:53    
72952132 Double Exposure BTC 0.027912 0.029912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:30:56 2019-07-14 16:31:07    
72952139 Double Exposure BTC 0.029912 0.027912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:31:11 2019-07-14 16:31:18    
72952147 Double Exposure BTC 0.027912 0.025912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:31:21 2019-07-14 16:31:28    
72952155 Double Exposure BTC 0.025912 0.023912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:31:32 2019-07-14 16:31:40    
72952162 Double Exposure BTC 0.023912 0.025912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:31:43 2019-07-14 16:31:57    
72952173 Double Exposure BTC 0.025912 0.027912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:32:01 2019-07-14 16:32:10    
72952183 Double Exposure BTC 0.027912 0.025912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:32:14 2019-07-14 16:32:21    
72952193 Double Exposure BTC 0.025912 0.023912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:32:24 2019-07-14 16:32:33    
72952201 Double Exposure BTC 0.023912 0.021912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:32:36 2019-07-14 16:32:43    
72952213 Double Exposure BTC 0.021912 0.023912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:32:46 2019-07-14 16:32:55    
72952228 Double Exposure BTC 0.023912 0.025912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:33:00 2019-07-14 16:33:08    
72952239 Double Exposure BTC 0.025912 0.023912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:33:12 2019-07-14 16:33:21    
72952244 Double Exposure BTC 0.023912 0.025912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:33:24 2019-07-14 16:33:34    
72952260 Double Exposure BTC 0.025912 0.023912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:33:38 2019-07-14 16:33:46    
72952273 Double Exposure BTC 0.023912 0.025912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:33:49 2019-07-14 16:33:58    
72952280 Double Exposure BTC 0.025912 0.023912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:34:02 2019-07-14 16:34:09    
72952284 Double Exposure BTC 0.023912 0.021912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:34:12 2019-07-14 16:34:23    
72952290 Double Exposure BTC 0.021912 0.019912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:34:26 2019-07-14 16:34:35    
72952295 Double Exposure BTC 0.019912 0.021912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:34:38 2019-07-14 16:34:47    
72952305 Double Exposure BTC 0.021912 0.019912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:34:51 2019-07-14 16:34:59    
72952312 Double Exposure BTC 0.019912 0.021912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:35:02 2019-07-14 16:35:12    
72952319 Double Exposure BTC 0.021912 0.023912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:35:15 2019-07-14 16:35:25    
72952322 Double Exposure BTC 0.023912 0.021912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:35:29 2019-07-14 16:35:39    
72952330 Double Exposure BTC 0.021912 0.023912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:35:42 2019-07-14 16:35:47    
72952334 Double Exposure BTC 0.023912 0.025912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:35:51 2019-07-14 16:36:02    
72952346 Double Exposure BTC 0.025912 0.027912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:36:06 2019-07-14 16:36:17    
72952355 Double Exposure BTC 0.027912 0.029912 0.002 0.004 -0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:36:21 2019-07-14 16:36:30    
72952361 Double Exposure BTC 0.029912 0.027912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:36:34 2019-07-14 16:36:41    
72952370 Double Exposure BTC 0.027912 0.023912 0.004 0 0.004
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:36:44 2019-07-14 16:36:57    
72952383 Double Exposure BTC 0.023912 0.021912 0.002 0 0.002
Second deposit 6 day
  29528 f***********@g****.c** 2019-07-14 16:37:00 2019-07-14 16:37:08    
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Admin Advanced Member

Admin

Posted
Posted

Hello foretpaulgmj, 

Thank you for reporting this issue. We're sorry to hear about your gaming experience with 7bit. We've forwarded your complaint to the casino operator. 

We'll update you the moment we have an answer.

Thank you for your patience.

OCR Moderator 

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Admin Advanced Member

Admin

Posted
Posted

Hello 

The operator replied:

Quote
The player exceeded the bet when playing with the bonus on the mailing list (2 bets of 0.004 BTC). Having won back the bonus, she ordered a withdrawal of 0.38 BTC. The win was confiscated until its last deposit.
 
3.10.1 You, or people associated with you may directly or indirectly influence the outcome of an event, to obtain an unlawful advantage, including using scam tactics or strategies and making roulette or blackjack bets higher than €/$50 or 0.025 BTC. When playing with bonus funds, the maximum bet is €5 / 0.0006 BTC or its equivalent in other currency. This includes double up wagers after the game round has been completed (e.g. wagering winnings from X game round on red/black).

 

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