JonnyJackpot Casino Doesnt Honor their Sites T&C [RESOLVED]

[SASS1979]

requested a payout on June 30 from jonnyjackpot. Com of my winnings of $500 Canadian. I always check the site's terms and conditions Prior to signing up and their site boasted that their payouts are usually paid within 2 to 3 business days. This was also confirmed in their terms and conditions area of the site. Once a withdrawal is requested, it will remain pending for between 1-2 days. Once approved it will be processed immediately but may take up to 3 working days to reach your account - this period will vary depending of the withdrawal method selected. They replied that they required more information/documents which I submitted and I had passed the verification process and did not play with bonus's. My withdraw was approved by jonnyjackpot on July 1st. Three days goes by and no deposit. Then five days goes by still nothing. So i go to chat support. They contact their finance department who then sends me an email on the 8th of July stating: Dear Charlene, Kindly note that your 500 CAD withdrawal was processed successfully on our side on 01.07.2019. Kindly allow up to 10 business days for the funds to reflect on your side. Kind regards, Accounts Team So I let the ten days go by. And still nothing. I to back to chat support and ask them to forward me the confirmation or transaction number from this alleged deposit made into my account so that I can have my bank look into it. After several hours the representative send me a series of numbers. I contact my bank and my bank says it's not valid. They ignored my concern that the number they gave me was a fake Then on July 12th they request proof via a copy of my bank statement to show no deposits were made. My bank advised me not to do this so I screen shot transaction made only between June 30th and July 3rd. And submitted that. Now I have repeatedly requested the confirmation number from the deposit that they allegedly made into my account and they are ignoring it demanding insend them my entire bank statement for the month of july

[Admin]

Hello SASS1979, 

Thank you for reporting this issue. We're sorry to hear about your gaming experience and we've forwarded your post to the casino operator. 

We'll update you the moment we have an answer.

Thank you for your patience.

OCR Moderator 

[Admin]

Also, please send your player ID/email to our email.

OCR Moderator