Tangiers blocking my withdrawal repeatedly! Not ethical or trustworthy [RESOLVED]

[Ljdee1]

My issue is a long drawn out probmem that stoll has no likely resolution in sight. Ill simplyfy the stpry anf attach the screenshots of the conversation 

I made a deposit on 24 sept.  play through thr bonus playthru and tried to withdraw it after i had submitted all required documents to verify my account. Thry continuously said they never got them or they are ť in rhe process of looking over them. One form has been in the process for over a month. Thry are hoping i get frustrated agd play the amount. Ive been on chat many times over a few weeks and rhey keep telling me to upload a document and it will be good to go. I ask are you sure this time their words were ""should be". It feels its going to be impossible to get the money. I really needed/need it and am so frustrated with their immoral and unethical behaviours and standards.  I have many screenshots thst demonstrate how little they cared and how they were pretty much just saying "too bad you lose" bit i cabt seem to upload them. This has still not progressed at all

[Admin]

Hello Ljdee1, 

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Admin]

Hello Ljdee1, 

We received your details and forwarded this issue to Tangiers casino. 

 

CR Moderator 

[TangiersCasino]

Hello, 

 

We hope this message finds you well. 

We have reviewed your account activity and found that the Accounting team has requested that you provide them with your withdrawal information on the 11th of October. The same day, our colleagues on Live Chat informed you of the situation of the account and about sending the Bank Wire information to Accounting. 

 

We have checked and you have sent an email to Security today, that did not include this required information. Please send the withdrawal details to accounting [@] tangierscasino.com typed together and place a new payout request, it will reviewed by the Accounting team as soon as possible. 

 

We are looking forward to hearing from you.

 

Regards, 

Tangiers Casino

[TangiersCasino]

Hello, 

 

We hope this message finds you well. 

Please note that we have not received the Bank Wire information yet. Please send the withdrawal details to accounting [@] tangierscasino.com [typed together] and place a new payout request, it will reviewed by the Accounting team as soon as possible. 

We are looking forward to hearing from you.

 

Regards, 

Tangiers Casino

[Ljdee1]

This has most definitely not been resolved. Ive been going through hell and jumping through so many hoops trying to get this withdrawal approved. If i had any idea anything close to the ordeal ive been through with still no withdrawal granted i wouldnt even blink at the site. Im convinced its a phishing scam.

 

Please help, admin.

[Admin]

On 2/14/2020 at 9:32 PM, Ljdee1 said:

This has most definitely not been resolved. Ive been going through hell and jumping through so many hoops trying to get this withdrawal approved. If i had any idea anything close to the ordeal ive been through with still no withdrawal granted i wouldnt even blink at the site. Im convinced its a phishing scam.

 

Please help, admin.

Hello,

Please note that TangiersCasino Rep did replied on October 30th and since then weren't heard back from you so we assumed this case is resolved. 

I reopened the case now and sending this to TangiersCasino Rep for his response. 

 

OCR Moderator 

[TangiersCasino]

Hello,

Thank you for reaching out to us!

Kindly note that you have been entered into the Verification Process. As per our Baking Page, "The process includes but is not limited to a review and authentication of the paperwork that has been received; verification that Account information matches the documents on file; and a thorough review of the Game sessions." This process may take up to 10 business days, and can only be performed twice per year per account.

However, we will do our best to ensure that the process goes smoothly and is completed in a timely manner, so you will not have to wait very long for the withdrawal request to be reviewed.

Should you require any additional information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

Edited February 17, 2020 by TangiersCasino

[TangiersCasino]

Hello,

We would like to follow up on our previous post.

Kindly note that your withdrawal request has been approved today. Please allow between 5-7 business days for the amount to reach your account.

Should you require any additional information or assistance, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

[Admin]

Thank you Tangiers rep. for your support.