Bondibet wont payout my winnings [RESOLVED]

[Shanmel]

Withdrew my $2001 that I won using a bonus, didn’t bet over $5, sent through my documents that were approved. Waited 7 days to find my money was put back into my account , I contacted them to ask why and they said I need to fill out a credit card voucher form which I was not told about, didn’t even have the decency to contact me about it. I filled out the form it was verified and approved, had to withdraw my money a second time, they made me wait 7 days then told me my withdrawal was declined saying 
Please be informed that your withdrawal was declined due to the fact that your account has been randomly chosen for a Verification Process. which I can now see reading all the reviews it wasn’t random, I’ve spoken to them saying you have just verified all my details and ID, I want my money I won. There saying my game play now has to be checked, every excuse under the sun, it’s now coming up to day 19, three times I’ve had to withdraw my winnings. They go over the same crap in chat saying your account needs to be verified when it already has, never in the four years of online gambling have I experienced this before, I have emailed them 3 times and they have not answered me once, how rude and arrogant can you get. Seems I’m not the only one. I think we band together to have this site shutdown, it needs to be taken further and there would be massive fines involved for this bondibet gambling site, absolutely disgusting the way you get treated , excuse after excuse to try and not pay out your winnings. I will be taking this further to have them blacklisted, other players feel free to contact me. Let’s shut them down,

[Admin]

Hello, 

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Bondibet]

Good day Shannon, 

Thank you for the above post and we are sorry to hear about the delays you are seeing with the account. I have been able to track down your account and I will be chatting to the casino player support team regarding this. 

I will respond back once i have feedback. 

Regards 

Martin
Bondibet Affiliate support team 

[Shanmel]

sent

[Bondibet]

4 hours ago, Shanmel said:

sent

Hi Shannon, 

I have chatted to the Casino Support manager and they have advised that the account was in fact going through the secondary verification checks and has been completed. 

The account is all good to go and the funds won are being processed as we speak. 

We do apologize for the delay in the process but I am happy to confirm that it is all completed. 

Congratulations on the winnings!!!

Have a great day further and should you have any questions please feel free to contact either of the support teams. 

Regards 

Martin

Bondibet Affiliate Support Team  

[Admin]

Thank you Bondibet representative for your swift solution.

@Shanmel Please approve your case has been resolved. 

 

OCR Moderator 

[Shanmel]

It has been resolved I was paid, didn’t think I was going to get it, very slow

[Bondibet]

44 minutes ago, Shanmel said:

It has been resolved I was paid, didn’t think I was going to get it, very slow

Hi Shannon, 

We do apologize for the time frame in which this took. 

We wish you well and congrats on the winnings. 

Regards 

Bondibet Affiliate Support Team