Mars casino delaying withdrawal [RESOLVED]

[Fannie88]

Mars casino is delaying paying me my $4000 withdrawal and the only answer they can give me is “it needs to be checked by the manager” 

 

i made the cashout request on 17 January 22:37 Australian time. My account was already verified and I have previously cashed out before, but as it had been a while since this had happened I uploaded some more recent documents which were then approved about an hour later. So this is all still happening in business hours their tome. It is now almost 8am Australian time Tuesday 21st January and the cashout still hasn’t been processed. 

 

I did not play with an active bonus so there’s no wagering requirements that need to be checked. The withdrawal amount is within their daily limit so again don’t see why it hasn’t been processed. 

 

If someone could help me out with resolving this issue it would be much appreciated. I’m getting no replies from my emails to both my VIP manager and the support email. 

[Admin]

Hello, 

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Fannie88]

Thank you. I have just emailed you with the details 

[7BitCasino]

Hello. 

Terribly sorry for this huge delay appeared on finance team side.
Your request has been approved and paid out.
Your personal manager will prepare a special bonus for you.
Also he will help you with all questions.
I wish you to have a wonderful day!

 

 

On 1/20/2020 at 10:50 PM, Fannie88 said:

Mars casino is delaying paying me my $4000 withdrawal and the only answer they can give me is “it needs to be checked by the manager” 

 

i made the cashout request on 17 January 22:37 Australian time. My account was already verified and I have previously cashed out before, but as it had been a while since this had happened I uploaded some more recent documents which were then approved about an hour later. So this is all still happening in business hours their tome. It is now almost 8am Australian time Tuesday 21st January and the cashout still hasn’t been processed. 

 

I did not play with an active bonus so there’s no wagering requirements that need to be checked. The withdrawal amount is within their daily limit so again don’t see why it hasn’t been processed. 

 

If someone could help me out with resolving this issue it would be much appreciated. I’m getting no replies from my emails to both my VIP manager and the support email. 

 

[Fannie88]

Just a quick update, the casino finally approved my cashout, just waiting on the funds to clear in my account. Thanks for the help 

[Admin]

We're happy to hear that the case is resolved. 

Thank you 7BitCasino representative for your support on the matter. 

 

OCR Moderator 

[Fannie88]

Money has now been received in my account. Thanks again for the prompt replies and help everyone