COOLCAT-CASINO CRIMINAL ENTERPRISE [NOT RESOLVED]

[dpomnotpaid]

I began playing on coolcat-casino site in 2015/2016. I never won before or at least never withdrew anything always losing. I recently used a free chip play with them playing blackjack. At one point I was up around $1,000 when they automatically deducted a large portion of my winnings leaving me with a little less than half. (At that point they removed what they deem is play through so from that point forward remainder was my money to win or lose). I eventually stopped with $1,000.17 which entire amount was listed as available withdraw amount. I decided to stop but prior to initiating withdraw request I made sure that my personal contact information was updated and I submitted their verification documents that must be received prior to any withdraw request may be completed. I spoke with someone via online chat who made sure my contact info was updated. I then submitted confirmation of contact info update to two different email addresses for casino. After having that taken care of I initiated withdraw request. Upon completing withdraw request casino immediately updated my available account money to .17 cents deducting the $1,000 from my account. I then waited. I received multiple emails from different casino reps advising me that I failed to include copy of my drivers license and that it needed to be submitted before they could complete withdraw request. I knew I attached it to documents so I replied to each email advising them that they need to review what I sent as drivers license was clearly within docs and just in case I attached another copy to emails. I also provided my banking account information so that they could wire my money into my account. I again waited. 

After not hearing from them I searched online for any complaints against this casino and to my surprise I found more than I wanted to locate. There was tons of complaints with much similar to that which I was then facing (delay of payment). However,, I also found a lot of other complaints that consisted of this casino purposely creating delays, fabricating policies n protocols that resulted with justification for suddenly not paying people that won, and bunch of other things that ultimately related to this casino getting out of paying winners. I found that winners they would eventually pay would wait lengthy periods of time having to accept weekly payments and other extended time periods with casino having bogus story of why this or why that. Now nervous that I would be facing these same events I began sending emails to the reps that contacted me as well as the email addresses to their casino. My emails expressed my concerns and asked why I was not having my emails responded to and why I had yet to receive my money (an easy thing to do). 

With still no responses I finally receive two different emails from representatives (neither of which were the two that sent me emails misinforming me that I had failed to provide copy of drivers license). One of the emails was as follows:

Hello Daniel,

This is Hera Grey following up on your ticket number 5776872.

We regret to inform you that your casino access has been revoked. The decision is, unfortunately, non-reversible. Any casino account can be closed based solely on our discretion as part of our policies to ensure game fairness, the safekeeping of company assets, and our third-party processors. Your understanding is appreciated.

Regards,
Hera Grey

 

Of course this made perfect sense as I read many stories of these same types of illegal business practices online so why should I be different. I reviewed casino rules/policies and nowhere did I find that the casino can just do what this email suggests closing account on whim at their discretion. In fact they specifically list reasons of certain things occurring based upon triggering events none of which applied to my situation. I was then left with two possible motives. First it is this casino's modus operandi or the emails I sent them caused them to become angry at me deciding to use that as excuse to not pay. Ultimately it is clear they do not wish to pay people and this is a practice they have employed for many years and they must believe that by cheating people their casino revenue will grow and people will continue to hear about this awesome casino and tell their friends to go online and play which will generate more revenue for this well ran casino. That was a little humor as clearly they cannot expect to have people continue to go there and get ripped off or that no agency will ever investigate them for cheating so many people (which is theft and huge criminal enterprise or RICO operation. 

I am hoping that someone can aid me in fairly resolving this matter and receiving my money or be forced to take serious time and effort to petition agencies to investigate these people and prevent them from operating (reaching) within US states.I will not do nothing though especially after reviewing the substantial amount of people victimized by this casino with similar details in all of them which results with casino stealing money (Robbery). 

BEWARE to anyone wishing to play at this casino. 

[Admin]

Hello, 

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[dpomnotpaid]

I did send subsequent email containing the player user id and email but will provide hereto.

 

User ID: acco****

email: dpo****

[Admin]

Details received.

 

OCR Moderator

[Admin]

Unfortunately we haven't received any reply from the operator so far. 

We're doing a final followup and if operator will not respond we'll have to announce this case NOT RESOLVED