Casoo Casino breach they own terms and made profit with addicted person!!! [TERMINATED]]

[Basel09]

Dear Casino Management and Partners

Dear Casino Licence Company.

 

i Am sad to inform you that the Casino, Cetria Gaming Licence and EMS Management did not taking care of this offical breaching and treating of clients.

 

Attached you will find the proof Casoo Casino confirmed the self exclusion and breach they own confirmation because the self exclusion was not added. 

Also i inform them regarding my addcition and they accept more and more deposits.  

 

i forward this email to all the partner listet on casoo.com Partner website. 

 

I wanted to resolve the problem with the casino directly, but unfortunately the management never responded to my request. 

 

I have proof and evidence for everything.

When I started playing in the casino, I wanted to set the limits (Self exclusion please check the proof attached. Stella confirm it for one month).

 after I had a balance of 1500 Euros. The limits were also activated and this was confirmed to me by support. 

 

Later it turned out that the limits did not work. So I was able to play the 1500,- Euro although the support confirmed.

 

I asked the management about this, but there was no reaction. In addition, I have the casino pointed out that I have a gambling problem. Also here the casino has not responded and let me continue to deposit. I had asked the casino with the deposits back to refund, because a casino should not enrich itself with money from gambling addicts. The casino refused any communication with me. 

If I were you, I would think twice before advertising a casino that lies and cheats its customers. The casino PLAYS with gambling addicts and allows further deposits. I would be very happy about your support. 

Many thanks

Thomas

[Admin]

Hello Thomas, 

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Basel09]

Dear Team I don’t have the ID but my email address is [edited by admin] and I think User Name was Basel09

thank you

Basel09

[Admin]

Thank you for sharing your email address. 

We're taking this case to the operator.

OCR Moderator 

[Admin]

We're doing another followup with the operator, we hope to get a proper reply shortly.

 

OCR Moderator