Betmaster won't verify my identity, they stole my money. [UNRESOLVED]

[Fantom11]

Betmaster closed my account after long verification procedure. 

 

5.23.6.1. The Company is entitled, at its sole discretion, to disqualify
any Client who committed a fraud or falsified or attempted to
falsify the participation process or the progress of any
Promotion, or violated this Agreement, Promotional Terms
and/or Specific Terms, or who can, in a reasonable opinion
of the Company, damage the Company’s reputation and
brand or reputation of any company of our group.

 

This is the text from their last email. It is completely unclear what exactly happened and they won't tell me. What should I do???

[Admin]

Hello,

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience with Betmaster operator.

Please provide more details about the case.

- Before the account was closed have you been able to deposit & play? 

- Were there any funds in your account that were confiscated after the account was closed?

 

OCR Moderator 

[Fantom11]

Hello! Thank you for reviewing my case. 

Yes, I made a lot of deposits to casino

Yes, I had 1956 EUR on my balance when account was closed 

[Admin]

Hello,

Thank you for the additional details.  

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Admin]

Your user email received, and email was sent to the operator.

OCR Moderator

[Fantom11]

Hi! Have you had any success ?

[Admin]

Hello,

Unfortunately we still haven't receive any comment from the operator, we have done another followup on Friday and we'll give them few morays to reply before we publish the conclusions.

 

OCR Moderator 

[Admin]

The operator still haven't responded to us until this day. Unfortunately we have no option but to change this case status to unresolved.

OCR Moderator