Tangiers Casino scammers [RESOLVED]

[Cbert]

I need to withdraw my money on my Tangiers Casino account ASAP. I have been going through the withdrawal process for a long time, but every time I try to withdraw it is denied.

I have spoken to a number of representatives. Most recently I was advised to deposit $25 and withdraw within 5 days. I did this with hesitation as I didn’t want to give them any more money but apparently it was part of their t&c so I obliged. The rep told me it was all good to go but again the withdraw request was denied.

Apparently my "proof of address" needed to be verified. When I checked, the website said my proof of address was verified! How was I supposed to know I needed to verify my proof of address if it wasn't even on my account? I spoke to another rep and I uploaded new documents and asked them to review and approve my documents, which he did. I asked him to confirm I will not have to send through another $25 to request a withdrawal but he said I need to email the accounts/security team.

I emailed them and they just replied some automated message which doesn’t answer my questions at all.

I just spoke to another person on live chat who is telling me to email the accounts/security as he can’t help me. I literally don’t know what to do anymore I just want my money.

[Admin]

Hello,

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Cbert]

I emailed the accounts team again and this is their reply:

 

“Please be informed that there is no way beforehand that we will know if you will need anything else since there might be some further missing required documents that will be determined during the review process. ”
 

So the accounts team can’t even confirm that the next withdrawal is going to be approved? All of my documents are verified on the site but this is what happened last time. I just want confirmation it’s going to work and I don’t want to wait another 5 days to see that it hasn’t, and go through all of this again. 
 

Last time they told me I had to deposit another $25 but they aren’t saying that again this time? 
 

I don’t understand I just need some kind of clarification of exactly what I need to do to get my withdrawal approved.

[Admin]

Hello, 

Your details received. I've sent this complaint to the operator and waiting for his response. 

 

OCR Moderator

[TangiersCasino]

Hello,

We hope this message finds you well!

Kindly note that your winnings originate in a free bonus. Your first withdrawal request was declined because there was no deposit done in the 5 days prior to placing the request. As per our Banking Page, You can cash out winnings from free bonus money if you have at least a minimum deposit of 25 made in the last 5 days before placing the payout request.

Your subsequent withdrawal request was declined because the proof of address on file had expired. We have since received and approved your new proof of address. All there is left to do now is to request your withdrawal again, and we will waive the need for another 25 deposit.

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

Kind regards,

Tangiers Casino

[Admin]

Thank you Tangiers rep. 

@Cbert please update this thread if you have more issues.

 

OCR Moderators