tangiers casino account closed without reason or explanation [NOT RESOLVED]

[maria34i]

hello

I made a deposit with bitcoin in tangiers casino and after playing for a while I won a small amount in money, I completed the account verification (KYC) and after all documents were approved I made a withdrawal request...it was at that moment that my problems started, my withdrawal was pending thirty days and never left it until they closed my account without any reason or explanation...  I found it very strange and after some research and investigation I found that they were doing this with all players who had a pending withdrawal, they were closing accounts and confiscating the balance.. after that they send emails saying that the account is inconsistent however no have  explanation,,,they were blacklisted in several places and were using seals from serious institutions that had no affiliation with them, I made the complaint and the institution called the legal department to force them to remove the seal.. 
they also operate without a valid license..
I was harmed I had my money stolen nor my deposit they returned,,i need help getting my money back

tangiers casino and winnerama casino belongs to the same owner

[Admin]

Hello,

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience. 

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

Thanks 

[Admin]

Hello Maria, 

I received your Tangiers user details, I'm contacting the operator now, hopefully the operator will respond to us.

Best

 

 

   

[Admin]

Hello Maria, 

Tangiers representative replied to our request to investigating the issue, hopefully the operator will respond to us soon.

Best 

[Admin]

Hello, 

Today we received the casino representative reply for this case: 

Quote

Kindly note that the account is in breach of our Terms and Conditions item 2.1.12. Each User is allowed to open only one User Account. Use of more than one Account per physical User is known as “multi-accounting”, which is strictly prohibited. Upon discovery of a User with multiple Accounts, all affiliated accounts associated with the User will be immediately cancelled alongside any transactions on the multiple Accounts. In the event that Tangiers Casino has reasonable grounds to suspect that the registration of said multiple Accounts has been undertaken with the intent of defrauding or cheating, Tangiers Casino may block regular or tournament play and/or prize distribution.
 

 

You can respond to this reply and we'll forward it to casino representative.

Meanwhile, we've asked for valid proof for multi-accounting claim 

 

Best

[maria34i]

hello

this is not true...is liar!!!

i don't have another account and they know it... they are doing this with multiple people.. my account has been fully verified and approved with all documents..

while i deposited everything was fine..when it came time to withdraw my money they invented this

I challenge them to prove I have another account.

 

they are so dishonest that they are using the seal of ""approved casino"" without authorization from onlainecasinoreports