casino extreme-ly disappointing [TERMINATED]

[acox6400]

Casino extreme is full of liars and cheaters! I deposited 175 and got the 200% no rules bonus for a total deposit of 525. Won several hundred up to around 1200, cleared the wagering requirements by 900. I Enjoyed playing through most of it, but decided to cash out with ~500...... So I went to withdrawal. 

I open a chat with support so I can figure out what is needed to make my first withdrawal. 

They immediately shut my account down and told me I had to verify my identity. That’s fine I can deal, makes sense.

 Well verification took 4 days. When I finally am informed that my account verified,  I decide "better safe than sorry," and I try to pull 50 dollars out (this is the minimum withdrawal, and I need my money, so I am playing it safe).

 Well while I'm waiting on my Bitcoin transfer to get approved these cheaters stole 450 dollars straight out of my account and declined my withdrawal, bringing my total balance from 450 (500 minus 50 test withdrawal) randomly to a grand total of 50 ( entire balance emptied besides the 50 dollars withdrawal that was denied). They falsely claimed that I had duplicate accounts and had made the deposit with a bonus I had already claimed on another account! I only have one account, but even so, if I didn't, and they had a right to take my bonus, how dare they also take my deposit, that I sent in as Bitcoin to get the bonus in the first place? 

 

This whole experience with this casino has been treacherous, unprofessional and quite honestly just "Extreme"-ly disappointing!

What have we learned about online casinos? They are scams! Do not deposit anything you’re not willing to lose for no reason, and don’t get excited if you win, because you’ll never see it…

[Admin]

Hello,

Thank you for reporting your issue. Sorry to hear about your recent issue with Extreme casino. 

In order to step in and forward your complaint to the casino operator, please send us your player ID and address used for the account via email. 

While we'll do our best to get a reply from the operator, you should know that this is not the first issue with Thebes casino, and this operator is not so responsive.  

Thanks 

[MarryGT]

Hey there, I'm sorry to hear about your negative experience with Casino Extreme. It's always frustrating when a gambling site doesn't meet our expectations.

[nhalapghepviet]

Casino Extreme has proven to be extremely disappointing. Despite high expectations, the overall experience falls short. Issues include unreliable customer support, slow payouts, and limited game variety. Promised bonuses often come with stringent conditions, creating frustration for players. Transparency is lacking, with unclear terms and conditions. These factors contribute to a sense of distrust among users. For a satisfying and reliable online casino experience, players may find it more rewarding to explore alternative platforms with better reputations and customer feedback.