Hello Endre,
Today, we received an update from the operator. They apologized for the delay and confirmed that the matter is still under investigation. They expect to provide a further update soon.
Let’s give them a few more days to complete their review. I will update this thread as soon as we hear back from them.
In any case, please rest assured that we will not leave this complaint unresolved or without a proper response.
Admin
Hello Endre,
Unfortunately, we still haven't received a response from the operator. We sent one final follow-up today and hope to hear back soon. They usually respond to complaints, although in some cases it can take a little longer.
It is also in the operator's best interest to respond. If we do not receive a response, we will escalate the matter, and the operator risks having its rating downgraded across our network.
We will update you here as soon as we hear from them.
Best regards,
Admin
Hi Endre,
We received reply from our contact after the complaint was posted here, and they are checking it, we did another followup yesterday and hope to get some feedback from them soon.
Best Regards
OCR Admin
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