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Casino stole my money!!!Changed the terms retroactively [NOT RESOLVED]


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So, on the 26th of April I was playing at Luckystar.io. I have never won at this casino before so at last i had a win, I won 1 472 EUR. I had my account verified almost at once, so i thought I would get my money shortly. But on the 30th of April I got the update from the casino basically the casino said that I was playing the restricted games!!!!!! But this could not be the truth - I for sure checked the terms and conditions when I started playing there. There was not ANY restrictions of games. I think in this case the casino changed the terms in order not to pay me and other players...... Unfortunately, I do not have the saved record. I think for such things the casino should be straightly blacklisted...really……...
 

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Hello PIMP

Thank you for reporting this issue. We're sorry to hear about your experience with Luckystar.io Casino.  

We can try and help getting the operator respond and hopefully a solution. 

In order to forward your post to the casino please send your player ID and other related evidence if you have to [email protected]  . 

OCR Moderator 

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Hello, 

The casino rating rate was downgraded based on this complaint outcome in a relative manner (down to 7). This is the first registered complaint we received so far about this operator, at the we are also taking in to consideration other authority sites which provide platform for players and operator to resolve disputes and we see what is the majority of case status.  

OCR Moderator

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