Online casino took my money!!! [RESOLVED]

[jacksonmonkey]

I deposited 20$ into a casino with a 200$ bonus. I initally only wanted to play blackjack on this casino and had no intention of even getting a bonus in the first place. Anyways, I started playing blackjack, ended up getting my 20 to 200$. I tried to cashout but was told i needed to go to slots to playthrough this stupid bonus requirement. I ended up making some more money on slots, and ended up with 600$ in my account after completing the requirements. I just tried to withdraw but the site took my money as i violated one of their terms which says they can take money if the behaviour of bonus money is seen as abuse or taking advantage of them. I didnt even want the bonus in the first place but now they have tooken my money. Any advice on how to get it back?

 

[jacksonmonkey]

1 hour ago, jacksonmonkey said:

I deposited 20$ into a casino with a 200$ bonus. I initally only wanted to play blackjack on this casino and had no intention of even getting a bonus in the first place. Anyways, I started playing blackjack, ended up getting my 20 to 200$. I tried to cashout but was told i needed to go to slots to playthrough this stupid bonus requirement. I ended up making some more money on slots, and ended up with 600$ in my account after completing the requirements. I just tried to withdraw but the site took my money as i violated one of their terms which says they can take money if the behaviour of bonus money is seen as abuse or taking advantage of them. I didnt even want the bonus in the first place but now they have tooken my money. Any advice on how to get it back?

 

my issue has been solved 

[Admin]

Hello Jacksonmonkey, 

Thanks for sharing your issue and for updating the case even before we had a chance to help you!

Play safe. 

OCR Moderator