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Karjala casino won't explain account closure [TERMINATED]


GreenGrape

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Karjala casino confiscated my win and closed my account. I tried to get AT LEAST an explanation from them and all they reolied was: "Your winnings has been confiscated due to security reasons by our security team and the initial deposits you made have been returned to your bank account. Unfortunately, we cannot provide any more information at this time. Please feel free to refer to our Terms and Conditions". What does it mean? I got the deposib but I feel like they took away my with without any reason.

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Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

 
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  • 3 weeks later...

Hello GreenGrape, 

Unfortunately so far we were unable to get any respond from Karjala Casino about this case, we suspect that since this casino is not listed/reviewed by OCR they dont feel obligated to respond, we'll do another followup and hope for better results. 

 

Sincerely

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