Casinomoons withdraw issue and account cancellation [TERMINATED]

[Skybie]

That I requested a refund of 240 and was only approved 100. When I asked why and where the remainder of the money was, they said the winnings was from a bonus and the minimum withdrawal was 100 on my VIP tier. Also that my remaining balance was voided, when i disputed their account providing screenshotted evidence of my transactions showing the winnings was from after a deposit, they cancelled my account. So rather than paying me the remaining $140, they cancel my account. Here is the email i was sent letting me know my account was cancelled..

"Hello,

Please be informed that our Management Team has decided to bring our business relation to an end, and to permanently close your casinomoons account.

Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.

We wish you the best of luck in future endeavors."

[Admin]

Hello, 

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Admin]

Hello, 

FYI- We have not yet received your player details, without it we can't forward your compliant to the operator.

 

OCR Moderator