Betting issue on PlayYourBet casino [BLACKLISTED]

[Highleagueplayer]

Play Your Bet casino confiscated my win with the following reason: "You made max bets of 5 euro and once hit a big win dropped the bets to more than 40% just to complete the wagering.

This is bonus hunter behaviour and it is not allowed.

You did the exact minimum wagering required and cashed out as soon as finished."In their Terms it is stated: "Placing high-value bets with the single intention of increasing the balance, followed by decreasing the bet value by more than half of the prior bet value, in order to meet bonus wagering requirements without meaning fully decreasing the balance."

The bets I placed were 5 EUR and 2.7 EUR so it does not breach any Terms. Casino just does not want to pay me because the amount of my win is not small.

[Admin]

Hello, 

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

Also FYI- This operator is not recommended or reviewed by OCR, we hope we can help regardless.  

OCR Moderator 

[Highleagueplayer]

Hello. I have just sent you an email

[Admin]

Thank you for sending we're in progress 

[Admin]

Hello, 

Unfortunately we're not receiving any feedback from this casino operator.

Without a line of communication with the operator there is nothing we can do to help on the case. 

The case will be closed however this operator will be added to our blacklisted casinos list.

 

OCR Moderator