not willing to pay out and just treating me like im dumb 7reels casino [RESOLVED]

[Johnathon]

So I have won a large amount of credits and almost ripped the steering wheel off my truck in a McDonald's parking lot  ppl thought that I was crazy insane nut right out of it.untill they seen what had happened I was so happy as I haven't so much as won a free scratch ticket before in my life.so hey ya was up. At about 90000 credits especially during this pandemic, when work is non existent and I still have a family to feed, and bills to pay and have to try and keep all that I have worked for for our family. Those credits would definitely help our family through this tough time and hopefully keep is alive and ticking untill our country is financially stable again and  economically sound  the. Screen shot I have is. The first one I saved which clearly shows my bet my credits and my winnings chilli heat was the game it lagged and then when it lagged my credits decreased at bottom instead of rising where with the winnings it should be rising it lagged and went from 69 k down to 6900 and then I refreshed the page and it did the exact same thing again and went from 6900 down to 690 and so on I hadn't noticed what was up but I am glad I kept screen shots and all info ect on instinct I spun a couple of 250 credit spins and my money was gone so I sent them an email and they were trying to tell me that chilli heat bonus game they all had to be lined up on a pay line and that none were in a Pauline but the bonus round spins and everytime u get a square with credits it goes back and give u 3 more spins and so on untill u possibly fill all block in which u get paid for all block that have credits in them  it clearly shows my credits at bottom of screen aswell as my 250 bet aswell as the current winning before payment up top of 22000 and so on I dunno what to do these people keep saying this ticket is closed they aren't Pauline's and please let them know if there is anything else they can do https://photos.app.goo.gl/5FN9fTe2ZqhHyNxp6 there is a link to one of my screenshots which clearly says how many credits. I have aswell as up top how many I'm currently winnings  and aswell. Below how much my bet was and it clearly says I win and it was in the bonus round I'm hoping that this will. Help me  as I really cannot afford legal counsel right now as I am not working due. To this pandemic... please let me know if you know of any way   or anyone who can help. Me my family is so poor right now that I'm willing to share my winnings with whoever helps me get them

[Admin]

Hello,

Thank you for reporting about your issue. We're sorry to hear about your recent gaming experience.

In order for us to forward your complaint to the casino operator and start the process, please make sure to send us via email your player ID and email address used for the account. 

 

OCR Moderator 

[Admin]

Hello, 

Your details received. 

 

OCR Moderator

 

[Admin]

Hello,

We're still waiting for operator to respond, we just made another followup

OCR Moderator

[7ReelsCasino]

Hello,

 

We hope this message finds you well!

 

We have investigated your screenshot as well as the game records detailing the activity for that particular period of time and found that your winnings were credited in full. At the time, your bets were displayed in credits, as opposed to dollar amount. Prior to the win, you were placing bets of $2.5, in the form of 250 credits. The ratio of credit to dollar is 100 to 1, meaning that one dollar equates to 100 credits. The win registered in the screenshot was of $220.5, as seen in your screenshot as 22050 credits. The win was credited to your balance, taking you from $479.22 to $699.72, or 69972 credits.

After the win, you changed the coin value from 100 to 10, meaning that 10 credits would equate to 1 dollar, thus changing your total credit balance from 69972 to 6997. You continued to place bets of 250 credit per spin, however this now meant that you were betting $25 per spin instead of the $2.5 you were wagering before. You can check this information in the reports displayed on your end as well. After reaching a balance of $19.72, you exited Chili Heat and continued to play the remainder of your balance on Wolf Gold.

 

Should you require any additional help or information, please do not hesitate to contact us, we are available 24/7.

 

Kind regards,

7Reels Casino

 

 

[Admin]

Thank you 7Reels rep. 

@Johnathon please update this thread if you have more issues.

 

OCR Moderators