Spinfinity Casino(Roaring21 Group) Confiscated $10,390 [ENDED]

[Maxfill]

I had my documents verified and received a phone call verification from the Spinfinity Casino group, including Roaring 21, CasinoMax, Slotsninja, etc. I managed to win $10,390 while depositing around $100 using one of the ongoing bonuses in the cashier.

However, they confiscated my winnings and sent me this email:

Dear Maximilian,

We're sorry, but your BTC payout request of $ 4,000.00 for Account ID maxfiller346226246045 has been declined.

Transaction ID: 3126186

Reason for payout rejection:

Breach of General T&C's - Fraud/Collusion with others - Winnings removed and accounts Banned;

 

I didn't commit any fraud.

[LegendGroup]

Hi Maxfill, we're aware of your complaints you've made in various locations online, plus the Trustpiliot review. To save on duplicating workload, we'll be addressing only one of these complaints and will be getting back to the chosen complaint very soon.

This issue is much bigger than just the one complaint on the one account, you've had five accounts banned with our group of casinos, all for valid reasons as described in the term you provided.

[Admin]

Hello, 

Thanks for reporting.

We've contacted the operator and hope to receive it's respond soon.

Sincerely,

ADMIN

[LegendGroup]

This case has been discussed with another complaint forum, and having shown evidence privately to the complaint moderators, they have agreed that the decision taken by the casino is the correct decision. 

Complaint closed.

[Admin]

Thanks LegendGroup, we ended this complaint here as well.