Formal Complaint Against Spinit Casino – Unpaid Jackpot Winnings [IN PROGRESS]

[endre]

Dear Casino Regulatory Authority,

I would like to file a formal complaint against Spinit Casino.

As evidenced by the attached screenshots, I won the jackpot on the Wheel of Fortune game three times in December, but I never received the winnings. Since then, the casino has continuously delayed the matter, exchanged numerous emails with me, and repeatedly promised that the issue would be investigated.

According to their statements, the investigation has already been completed and my complaint was rejected on the grounds that there are no missing winnings. However, whenever I try to communicate with them, I receive contradictory responses. Sometimes I am told that my case is still under investigation, while at other times I am informed that the matter has already been closed.

After more than six months, we have been unable to reach any resolution, and not a single one of my three jackpot winnings has been paid out.

I kindly request your assistance in resolving this matter. I have exhausted my patience with the casino and am extremely frustrated by the continuous delays and misleading assurances.

Thank you for your attention to this complaint.

Yours faithfully,

Endre Gerván
 

https://drive.google.com/drive/folders/1dVo9pIReo9yTKK2XWRk7yHvzfurAHpZh?usp=sharing

[Admin]

Hello Endre,

Thank you for contacting OCR and sharing your case. We’re sorry to hear about your experience with Spinit Casino.

We can try to help resolve this issue. Please send us your player ID or account email, and we’ll do our best to connect with the operator’s representative.

For your safety, please do not share any personal player account details publicly in the forum. Instead, send them through our secure contact form here:

https://www.onlinecasinoreports.com/contact-us.php

Best regards,
OCR Team

 

 

[endre]

üdv nemtudok a biztonsági chaton irni mert szerverhibát ir ki normál emailon elküldtem a kért informáciokat

[Admin]

37 minutes ago, endre said:

üdv nemtudok a biztonsági chaton irni mert szerverhibát ir ki normál emailon elküldtem a kért informáciokat

Thank you Endre, we'll start investigating 

[endre]

üdv nektek

Érdeklödnék hogy holtart az ügyem válaszotokat elöreis köszönöm

[Admin]

Hi Endre, 

We received reply from our contact after the complaint was posted here, and they are checking it, we did another followup yesterday and hope to get some feedback from them soon. 

 

Best Regards

OCR Admin

[endre]

szisztok

valami elörelépés az ügyben?

[Admin]

Hello Endre,

Unfortunately, we still haven't received a response from the operator. We sent one final follow-up today and hope to hear back soon. They usually respond to complaints, although in some cases it can take a little longer.

It is also in the operator's best interest to respond. If we do not receive a response, we will escalate the matter, and the operator risks having its rating downgraded across our network.

We will update you here as soon as we hear from them.

Best regards,

Admin