According to the information on your account, the Accounting team needed you to confirm the payment method details before being able to review the payout request, as per the following rule that can be found on the Banking Page:
Tangiers Casino solicits from all Members the corresponding information of their preferred withdrawal method via email to email@example.com
Your latest withdrawal request has been unfortunately declined due to the Verification Process. The Verification Process falls into place for accounts with pending payouts and is a standard procedure that can be performed up to twice per year.
During this process, Security and Management will thoroughly review the account and all account activity during this additional verification, as well as the documents that you have previously sent. Please note that the Verification Process takes place in order to ensure that the withdrawal process is smooth and safe for all our customers.
We noticed that you have then made 2 new withdrawals of AUD 4000, out of which one has already been approved and will reach your account in up to maximum 7 business days, as per the weekly withdrawal limit, while the other is pending to be reviewed.
Should you need additional information or have any questions, please do not hesitate to let us know.